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Operations Manager - Industrial Access Solutions

Lead a technical team, shape culture, and drive operational excellence in a respected, growing industrial services business in Rockhampton.

The Opportunity

This is a rare opportunity to step into a true operations leadership role with a business that’s known for excellence in safety, service, and specialist access solutions. As the Operations Manager at Highpoint Access & Rescue, you’ll lead the day-to-day running of a high-performing technical team while building the operational structure needed to scale.

If you have the industry experience coupled with the practical business and team management knowledge to bring value to this fast-paced, future-focused business in the region, read on.

About the Business

Highpoint Access & Rescue is a Rockhampton-based business providing technical industrial services across Queensland — including rope access, confined space rescue, height safety systems, and industrial training.

Led by owners Rob and Liz Stringer, Highpoint is a values-led company with a strong reputation in safety and a deep sense of responsibility to their clients and team. The business is entering a growth phase, including the implementation of new systems, a developing leadership structure, and readiness for sustainable scaling.

This is a team of specialised, capable, down-to-earth professionals who take pride in doing great work.

About You

You’re a calm, grounded operations leader who thrives on building capable teams and running efficient, safe, and reliable delivery. You’re hands-on, organised, and thrive on systems and data — you’re just as confident on-site as you are behind a screen.

You’re not a corporate operator. You work with humility, integrity, and a strong “we, not me” attitude. You’ll bring clarity and direction while respecting the expertise of the specialist field team. You’ll work directly with the owners and help shift the business from founder-led delivery to a scalable, structured leadership approach.

Your New Role

This role will lead the entire operational function — from quoting oversight to job delivery, client satisfaction, team development, and systems implementation. You’ll create consistency, embed the culture, and free up the owners to focus on strategic growth.

This is a pivotal hire for the business and a pathway role with scope to grow into the future COO.

Role Requirements

Strong operations leadership in an industrial, trade-based, or technical services environment

Proven track record of leading teams and driving service delivery outcomes

Experience improving systems, workflows, and operational performance

Strong understanding of safety, compliance, and workforce planning

Confident with data, metrics, and software (Microsoft 365, SharePoint, etc.)

Talent strategy or recruitment experience highly regarded

Experience with ISO implementation and/or NDT advantageous

Key Qualifications, Experience & Skills

Trade, technical or engineering background preferred

Strong interpersonal and leadership skills

Practical knowledge of service delivery in industrial environments

Tech-savvy and process-oriented

High emotional intelligence and team focus

Key Areas of Responsibility

Team Management, Development & Engagement

Purpose: Build a high-performing, values-aligned team.

Responsibilities:

Lead and develop operational staff across field and coordination functions

Embed a culture of trust, safety, and accountability

Define and implement qualification levels and PD frameworks

Support performance reviews and build leadership capacity in others

Champion recruitment strategy and culture-fit hiring

Service Delivery

Purpose: Ensure seamless and high-quality client service from quote to job completion.

Responsibilities:

Oversee quoting workflow and conversion tracking

Identify service delivery gaps and implement handover improvements

Manage scheduling, logistics, and resourcing

Ensure projects are delivered safely, on time, and on budget

Resolve client issues and foster repeat business

Operational Excellence

Purpose: Drive efficiency and support business growth.

Responsibilities:

Refine processes and integrate systems for scale

Lead daily operations and job execution

Monitor delivery data and adjust operational plans

Introduce tools that support accountability and transparency

Prepare the business for future ISO certification and NDT

Regulatory Compliance & Safety

Purpose: Maintain Highpoint’s industry-leading safety record.

Responsibilities:

Uphold compliance across all service delivery

Ensure safety is proactively embedded across operations

Implement system improvements to support risk management

Drive continuous improvement and lead incident response processes

Prepare and lead audits or certifications (ISO, NDT, etc.)

Stakeholder Management

Purpose: Build strong relationships across team and client networks.

Responsibilities:

Work closely with Owners, and team members

Coordinate with training to ensure technical development aligns with business needs

Act as a key liaison between owners, field team, and clients

Contribute to succession planning and long-term leadership transition

How to Apply

If you're ready to step into this exciting leadership role, we’d love to hear from you.

At LeverageMe we work closely with the business owners to understand their needs and ensure that our candidates experience a transparent and comprehensive process and as a result our clients endorse us to make only the most aligned recommendations to proceed.

For your application to be considered for the next stage, please ensure you include your relevant resume and cover letter specific to this opportunity. To position yourself well, please note:

In your cover letter, please include the appeal of this role, reference to the results you have achieved in previous role/s that relate to this opportunity and any key questions you have regarding this role.

You will also complete a short questionnaire to submit your application and should you be shortlisted, further invitations for assessment will follow.

We commit to contacting every candidate so you will know where your application is at.

Should you require further information to complete your application please contact [email protected]