About Hyatt

Care defines us at Hyatt. We see it in the way we treat each other and our guests. It's our superpower.

We channel this strength into our vision for evolving the future of hospitality.

We create a culture of warmth, empathy and respect, so we can build connections, celebrate success and create inclusive environments, together.

We are looking for a leader who places care at the center of their leadership, and is able to assist the Director of Rooms in delivering Hyatt’s brand promise to our guests and colleagues.

The Role

In this key leadership role within the Rooms Division, you will ensure the smooth, efficient and profitable operation of the Front Office department, achieving maximum sales, yield and guest satisfaction.

The role is responsible for Front Office operations including the Communications Team, Front Desk, Night Audit and our Regency Club. Working and partnering with other Hotel Departments will see you succeed in this role and ensure we maximize every opportunity to exceed our guest expectations.

Role requirements:

Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.

Select, train, supervise, schedule, develop, and counsel employees according to policies and procedures.

Work with our Groups Operations Manager to coordinate the arrival and departure of all tour and organised groups.

Analyse guest satisfaction data and develop and implement plans to achieve established goals and targets.

Our successful applicant will also;

Have outstanding communication, presentation and problem solving skills

Have advanced Opera knowledge

Be an effective leader of people

Have previous experience in payroll management and rostering

Have a minimum of two years Front Office Management experience in a large hotel environment (400+ rooms)

Thrive working in a fast paced environment where no two days are the same

Flexible availability to work rotating shifts, including weekends, evenings, and holidays

Applicants with Full working rights will be considered. A Police Check may be required.

Benefits for working with Hyatt Include:

Complimentary accommodation after 90 days of service (T&Cs apply)

Generous discounted accommodation worldwide within Hyatt

Discounted accommodation for associates as well as friend and family

Reward and recognition programs

Learning and development opportunities

Dry cleaning and discounted city parking

The opportunity to join an international group with endless career opportunities