Be Part of Something New and Meaningful!

At Caption by Hyatt Central Sydney, we’re rethinking hospitality—putting community, sustainability, and self-expression at the heart of everything we do. Designed to be of the community, not just in it, Caption by Hyatt Central Sydney will be the first of its kind in Australia, offering a vibrant, people-first experience that’s as much about connection as it is about comfort.

We’re looking for an Assistant Night Manager (Part-Time) to join our Front Office pre-opening team—someone who brings energy, curiosity, and a hands-on approach to creating unforgettable guest moments. This is a full-time role for someone who thrives on collaboration, leads by example, and wants to build something meaningful from the ground up.

Care Connects Us

At Hyatt, we care for people so they can be their best. This purpose guides everything we do—from how we connect with guests to how we work together as a team. It’s what drives our culture of care, creativity, and belonging.

Join a team that is making travel more human, connected, and sustainable. Here, everyone’s role matters, and your individuality is celebrated.

About Caption by Hyatt Central Sydney

Caption by Hyatt Central Sydney is not some basic hotel. Designed to be truly of the community—not just in it—the people make the place here. Our place is yours for the making, where you can do (and be) you. Opening in 2025, Caption by Hyatt Central Sydney will feature 174 colourful, fun & eco-friendly guest rooms along with Talk Shop, our all-day lounge and eatery. Expect authentic experiences in an environment where everyone feels at home.

Be part of something bold, fresh, and just getting started—when the city winds down, we turn it up.

Join the launch team for Australia’s first-ever Caption by Hyatt hotel. As Assistant Night Manager, you’ll play a hands-on role in shaping how this bold new brand comes to life after dark—bringing your expertise to a one-of-a-kind pre-opening journey.

Craft the overnight guest experience.
From kiosk check-in and late-night arrivals to safety protocols and lobby flow, you’ll help design seamless and guest-led experiences that shine at night—when great hospitality matters most.

Lead from the front—even when it’s late.
As Assistant Night Manager, you won’t be tied to a desk. You’ll be the go-to host, problem-solver, and brand ambassador—engaging with guests, guiding the team, and ensuring the vibe stays alive well after sunset.

Build your career with a global hospitality leader.
This is more than a night role—it’s a career move with real progression. Hyatt offers world-class learning, growth pathways, and international opportunities. Start with Caption, grow wherever you want to go.

About the Role

As Assistant Night Manager (Part-Time) at Caption by Hyatt Central Sydney, you’ll be more than a point of contact— you’ll be the heartbeat of the hotel after hours

Reporting to the Front Office Manager and working closely with the Duty Managers, you’ll lead overnight operations from pre-opening through to nightly delivery. This pivotal role oversees the guest journey during the most independent and critical hours of the day.

During Pre-opening, you’ll be hands-on in shaping our hotel’s overnight service standards—supporting everything from system setup and training to cost control and safety protocols. You’ll also help foster a vibrant overnight culture aligned with Caption’s fresh, guest-led philosophy and Hyatt’s purpose of care.

Once our doors open, you’ll step confidently into the role of overnight leader—visible, approachable, and in control. Whether welcoming late arrivals, handling emergencies, or resolving guest concerns, you’ll create a safe, inclusive, and energetic space for both guests and overnight colleagues. You’ll also own the critical functions of the night: conducting audits, reconciling financials, preparing reports, and ensuring systems are ready for the next day.

This part-time role offers a minimum of two fixed overnight shifts per week, with flexibility to pick up additional shifts as required. You may also be called upon to support daytime Duty Manager coverage when available.

If you’re detail-driven, people-focused, and ready to grow your leadership experience in a dynamic environment, this is your chance to be part of something bold from day one.

Some Key Responsibilities

Support the lobby after dark – Assist in leading overnight Front Office operations, including kiosk check-in/out, guest engagement, luggage support, and Grab & Go oversight, ensuring smooth, seamless service.

Complete essential overnight tasks – Contribute to night audit duties including reconciliation, system rollovers, transaction balancing, and reporting to ensure accuracy and readiness for the next shift.

Shape the hotel from day one – Support pre-opening by helping implement SOPs, guest flows, checklists, and systems that reflect Caption’s guest-led, flexible style.

Enable cross-functional flow – Collaborate with F&B to integrate Talk Shop and Grab & Go into the overnight experience, keeping service seamless and on-brand.

Live the Caption vibe – Deliver spontaneous, personalised service that reflects the brand’s energy and the Haymarket neighbourhood spirit.

Spark moments of delight – Foster a culture of recognition and surprise—creating memorable guest experiences with thoughtful, localised touches.

Collaborate across departments – Work in sync with Housekeeping, Engineering, and F&B to ensure consistency and smooth overnight operations.

Own the guest journey at night – Monitor arrivals, departures, and VIP profiles to provide elevated, attentive service during your shifts.

Keep safety and wellbeing at the core – Support WHS, hygiene, and emergency protocols, ensuring accurate incident reporting and a safety-first culture.

Lead with care and confidence – Resolve guest concerns empathetically and support the team in taking ownership of service recovery.

Be flexible and dependable – Commit to a minimum of two fixed overnight shifts per week, with flexibility to support additional overnight or daytime Duty Manager shifts when needed.

Bring your energy – Represent Caption with curiosity, authenticity, and enthusiasm—adding personality and purpose to every overnight interaction

We’re looking for someone who:

Has experience with night audit procedures and overnight operations (preferred) or is eager to learn and master them.

Holds full Australian working rights and is available for a rotating roster including nights, days, weekends, and public holidays.

Brings proven Front Office leadership experience in hotels, with strong understanding of guest operations and overnight needs.

Leads with calm confidence and care, fostering a positive, inclusive overnight culture where the team feels supported and empowered.

Stays composed under pressure, resolving guest issues with a solution-focused mindset and strong sense of ownership.

Has a genuine passion for creating memorable guest experiences that surprise, delight, and exceed expectations—especially during quieter hours.

Builds strong, respectful partnerships with Housekeeping, Engineering, and F&B, and is always ready to jump in and assist.

Embraces a “say yes where possible” mindset—supporting empowered, thoughtful decisions that put guests first.

What’s in it for you:

Join a purpose-driven brand redefining hospitality in Australia

Help shape guest service for a new kind of hotel

Be part of a supportive team that values creativity, sustainability & connection

Access global learning via Hyatt’s network

Grow your career with a world-leading hotel group

Enjoy competitive salary & benefits

Receive discounted & free stays at Hyatt worldwide

Get 10% off private health insurance

Benefit from generous leave & paid time off

Access mental health & wellbeing support via Hyatt’s Employee Assistance Program

READY TO JOIN?
If you’re a Front Office leader with a passion for people, service, and community—and excited by the chance to help launch one of Australia’s most dynamic new hotels—we’d love to hear from you. To learn more about the brand, visit: www.hyatt.com/brands/caption-by-hyatt

We’re committed to creating a workplace that is inclusive, respectful, and reflective of the diverse communities we serve. Everyone is welcome, and individuality is celebrated.