Make a real difference, every day.

At Magenta, we keep our people at the heart of all we do — and that includes the people we support and the incredible people who support them.

We’re currently seeking a compassionate, skilled, and resilient Support Partner – Complex Needs to help deliver safe, person-centred, and trauma-informed support to NDIS participants with behavioural, psychosocial, and higher-risk support needs. These may include restrictive practices, complex mental health, or challenging behaviours requiring skilled implementation of Positive Behaviour Support Plans (PBSPs).

About the Role

As a Support Partner – Complex Needs, you’ll play a key operational role in coordinating and delivering high-quality support in line with NDIS Practice Standards, participant goals, and Magenta’s safety and quality framework.

Reporting to the Support Specialist, your responsibilities will include:

• Providing hands-on support to participants for at least 65% of your rostered hours, including during times of escalation or crisis.
• Maintaining stability through proactive rostering, ensuring skill-match and continuity of care.
• Supporting and mentoring frontline staff delivering complex care, including shift briefings, debriefs, and coaching.
• Assisting with transition planning and onboarding of high-risk participants.
• Monitoring changes in participant condition, escalating risk appropriately, and ensuring documentation meets restrictive practice and compliance obligations.
• Contributing to positive behaviour support implementation and risk mitigation strategies.

This role is perfect for someone who thrives in dynamic environments, is confident managing high-risk care, and is passionate about building safe, respectful, and empowering support environments for participants and staff alike.

You’ll Bring

• Experience supporting people with disabilities and complex needs, including cognitive, psychosocial, and behavioural support.
• A strong understanding of human rights, behaviour support strategies, and trauma-informed practice.
• Confidence in managing risk and leading staff through change, stress, or crisis situations.
• A coaching mindset and ability to deliver clear, calm, and kind communication.
• A practical understanding of NDIS Practice Standards, restrictive practices, and duty of care obligations.
• Excellent organisation, time management, and documentation skills.
• Current NDIS Worker Screening Check.
• Valid Working with Children Check (NSW).
• National Police Check (issued within the last 12 months).
• First Aid & CPR Certificate.
• Australian Driver Licence and access to a reliable, insured vehicle (comprehensive insurance required).
• COVID-19 vaccination

Desirable

• Certificate IV in Disability, Community Services, or similar.
• Experience with Positive Behaviour Support Plans and restrictive practice reporting.
• Familiarity with client and rostering systems (e.g. FlowLogic).
• Current MAPA/TACT/other behaviour support training highly regarded.

Why Magenta?

• People-first, values-driven workplace — we lead with empathy and integrity.
• Strong internal support and peer debriefing culture.
• Clear pathways for professional growth and development.
• Be part of a team that makes a tangible difference in the lives of people with complex needs.

Apply now and help us deliver the kind of support we’d want for our own loved ones.