🚗 Fixed Operations Manager – Drive Operational Excellence Across Service, Parts, Warranty & Reconditioning

Location: Brisbane, QLD
Job Type: Full Time
Salary: Competitive package + performance incentives + company vehicle
Industry: Automotive / Dealership

About Us

Join a progressive and fast-growing automotive group with a strong commitment to innovation, customer experience and operational excellence. We are a new dealer group looking to grow our dealership business and strengthen our automotive brands, and we're looking for an experienced Fixed Operations Manager to lead the charge across our Service, Parts, Warranty, Used Vehicle Reconditioning, and Roadworthy Operations.

This is your opportunity to be part of a high-performing leadership team, where your skills, ideas, and energy will help shape the future of our aftersales and fixed ops strategy.

The Role

Reporting directly to the General Manager, the Fixed Operations Manager is responsible for driving productivity, profitability, compliance and customer satisfaction across the dealership's fixed operations. You’ll be responsible for:

Service Department (Employing technicians, customer facing service advising, submitting warranty claims, managing parts department)

Workshop Operations (Start up opportunity requiring the position to oversee the workshop fit out and to develop it how you want and have total oversight of how it is run)

Parts Department (Inventory Management, Sales Support)

Used Vehicle Reconditioning & Roadworthy Inspections

Warranty Compliance & Administration

THIS IS A VERY HANDS ON ROLE, WE ARE LOOKING FOR A SUPERSTAR WHO CAN DO IT ALL!!!!! IF YOU DON'T WANT TO BE JUST ANOTHER NUMBER AND TIRED OF NOT BEING REWARDED FOR YOUR HARD WORK AND KNOWLEDGE/EXPERIANCE THEN THIS IS THE POSITION FOR YOU

Key Responsibilities

Recruit, lead, coach and develop technicians and frontline staff

Drive workshop efficiency, throughput, and service profitability

Manage used car reconditioning process and RWC compliance end-to-end

Oversee warranty processes, ensuring manufacturer compliance and timely submissions

Control parts inventory and ensure timely supply to workshop and retail

Maintain a high standard of customer service and satisfaction

Collaborate with sales and GM teams on process improvements and turnaround time

Ensure compliance with all regulatory, manufacturer and workplace safety standards

About You

You’re a proven Fixed Operations Manager or senior Aftersales leader with:

Strong experience across service, parts, and workshop management

Proven ability to lead and develop high-performing teams

Deep knowledge of manufacturer warranty processes and compliance

Experience managing reconditioning for used vehicles and roadworthy licence operations

Commercial acumen and focus on process, profitability, and customer retention

Excellent communication, organisational and leadership skills

Current valid driver’s licence (essential)

RWC Certification or understanding of roadworthy licensing (highly desirable)

What’s on Offer

A senior leadership role within a respected and expanding dealer group

Competitive salary + performance-based incentives

Company vehicle

Ongoing professional development

Opportunity to shape a high-performance aftersales operation

Ready to Drive Real Impact?

Apply now and accelerate your career in a dynamic, customer-focused environment where your leadership and expertise will be truly valued.

For confidential enquiries, contact us today @ [email protected]