Be part of the great student service team at Monash University, Caulfield campus!

Are you passionate about providing excellent customer service and being the friendly point of contact that can really make a difference to someone’s enquiry? We’re looking for a motivated and customer-focused Student Services Officer to join this vibrant team!

This is your opportunity to work in a dynamic, multi-channel environment, supporting students, staff, and the Monash community through phone, email and face-to-face interactions.

If you are the right person for the role, you’ll:

• Be the first point of contact for a wide range of enquiries from students, staff, and the public.
• Deliver expert advice and high-quality support via phone, email, and some face-to-face
• Maintain high service standards, ensuring privacy, confidentiality, and timely issue resolution.
• Maintain and update records and data to ensure smooth operations.
• Collaborate closely with your team members to ensure excellent service delivery.
• Contribute fresh ideas and feedback to help us constantly improve.
• Stay updated and ready to share the latest information with customers and colleagues.

Are you:

• Available to work onsite, 5 days per week for a minimum period of 6 months
• Friendly and professional
• A team player who thrives in a fast-paced, busy environment.
• A clear and confident communicator who enjoys interacting with a diverse community
• A natural problem solver who is resilient and remains calm under pressure
• Someone who shows initiative
• Someone who shows great attention to detail
• Able to research solutions, and are you confident to learn?

WE WANT TO HEAR FROM YOU

To be successful, you will need to have

• Experience in a customer-facing or contact centre environment.
• Advanced verbal and written skills
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• High levels of computer literacy and confidence to learn systems such as Microsoft Office, Salesforce, Genesys, Slack and other in-house systems
• A current Employee (paid) Working with Children Check (or willingness to obtain one).
• A passion to meet service KPIs and offer exceptional customer experiences

Ready to bring your energy, initiative, and passion for service to this supportive team? This is a 3-6-month casual contract role starting in September. If you believe you’re a great fit for the role, apply now. We would love to hear from you!