Position summary

The Hotel Services Officer reports directly to the Manager, Hotel Services and may be required to work in any of Cultura’s food services preparation and service areas and complete day-to-day cleaning and/or laundry duties.Interaction with residents and their families is a vital part of the role, and team members must have sound communication skills and the ability to work under limited supervision as part of a team or individually. The Hotel Services Officer is responsible for prioritizing their own workload within established routines and procedures, including following Cultura’s food safety plan, completing routine documentation and monitoring dietary requirements of residents.

This position will be contracted on a casual basis.

Duties

Communicate with residents to ensure their needs and requirements are met

Assist with, or complete, residents’ laundry

Complete routine and periodic cleaning and laundry tasks

Adhere to dietary requirements for all residents and understand their preferences and choices when providing meal service and housekeeping

Prepare vegetables, meals, snacks and fluids

Serve meals and snacks to residents

Set, prepare, clear and clean tables for resident meals

Complete dishwashing tasks

Maintain hygiene and cleanliness of areas under responsibility

Qualifications and Experience

Essential

• Excellent communication skills
• Basic food handling skills and understanding of hotel services requirements
• Understand and follow food safety regulations and food safety plan

Desirable

• Hold a current ‘Food Handler’ certificate

How to Apply

Answer the application questions and submit your resume after reviewing the position description.

Applications close for this position on Friday 1 August 2025 at 5:00pm.

If you have any questions about the position, you may contact Nagmani Mishra, Hotel Services Manager, at [email protected]

Employment may be subject to the satisfactory completion of a Police Criminal Record Check, NDIS Worker Screening Check, Working With Children Check and Pre-Employment Health Declaration. Cultura will pay for the costs associated with these checks, after you have commenced working.

We welcome applications from all diverse backgrounds including individuals that identify as Aboriginal and Torres Strait Islanders, LGBTIQ+, and individuals with disabilities or culturally and linguistically diverse backgrounds.

Only shortlisted candidates will be contacted to arrange an interview.