Company description:

Legal Aid NSW helps people with their legal problems. We can help people with most areas criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices.

Job description:

Senior Project Officer (Systems and Change)

Ongoing Full Time

Clerk Grade 9/10 $129,464 - $142,665 (plus super & annual leave loading)

Location - Central Sydney

About us

Legal Aid NSW helps people with their legal problems. We can help people with most areas criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices.

About the role
This role provides oversight of DFV Connect, a client and case management system used by frontline domestic and family violence support services. The role will manage DFV Connect-related projects and business-as-usual activities, such as minor changes and bug fixes (in partnership with the relevant IT vendor), training, troubleshooting and other user support, and liaison with other agencies as needed.

The role also provides oversight of WDVCAP Unit training and change management activities, including managing the annual face-to-face forums for Women's Domestic Violence Court Advocacy Service (WDVCAS) and Family Advocacy and Support Service (FASS) staff and the development of training materials and microsite resources.

About you

You are an experienced professional in systems and change management, skilled in overseeing projects and business-as-usual activities. You excel in user support, training, and liaising with various stakeholders. Your expertise ensures effective management of DFV Connect and the delivery of high-quality training and change management resources for WDVCAS and FASS staff.

We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.

WHY YOU SHOULD JOIN LEGAL AID NSW!

We are committed to diversity and inclusion

We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.

We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.

We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. If you need an adjustment to participate in the recruitment process, or you'd like information about what we can do to help you, please contact our team at [email protected].

Other benefits of working with us

You will have access to training, development and mentoring opportunities.

We are an accredited Flex Ready and Carers and Employers certified employer and are recognised as leaders in the area of flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life.

The essential requirements for this role

You must:

be willing to do a Criminal Record Check and/or Working with Children Check

hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)

Highly desirable:

While IT and training qualifications are not required for this role, it is essential that the successful applicant has a level of confidence with technology and delivering training and can learn to navigate new IT systems quickly.

How to apply

You MUST submit your application online. If you submit your application late or by email it will NOT be accepted.

Your application must include:

your resume (no more than 5 pages)

cover letter (no more than 2 pages). In your cover letter, please respond to the below targeted questions

Targeted Question 1: How do your skills, qualifications and/or experience make you a suitable candidate for this role?

Targeted Question 2: What do you see as the key elements in effective training and communications materials for client-facing staff?

Make sure your application is complete and you have answered all questions before you submit.

Closing Date: Sunday 10th August 2025 at 11:59pm

Do you need help to apply?

It's important to properly prepare before you apply for a role. Here is some other information to help you:

If you have questions about the role, you can contact the Hiring Manager Alice Stiles, Manager WDVCAP on [email protected]

If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.

The Role Description sets out the responsibilities of the role.

The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.

Applying for a Role

Working at Legal Aid NSW

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