Company description:

Department of Communities and Justice

Job description:

Senior Service Designer

• Parramatta / Hybrid
• Temporary - Full-Time (35 HPW)
• Clerk Grade 9/10, base salary ($129,464 - $142,665), plus employer's contribution to superannuation and annual leave loading

Your role

The Senior Service Designer leads the end-to-end creation of customer-focused digital services for the NSW Courts and Tribunal. Working within a multidisciplinary team, you will be responsible for guiding each product from discovery and framing through concept development, prototyping, and iterative delivery. the Senior Service Designer ensures that digital solutions consistently deliver outstanding value.

What you'll do

As part of the Digital Case File (DCF) Program team in Digital Priorities, Courts, Tribunals and Service Delivery, you will evaluate end to end user experiences, support and provide expert advice in the creation of service system models, support the implementation of service improvements whilst partnering with remote and multidisciplinary teams made up of product managers, business analysts, UX/UI designers, solution architects and developers.

You will also have knowledge and experience in:

• Human centred service design in the public service sector.
• Understanding of accessibility standards and inclusive design practices.
• Experience contributing to or establishing design systems and service standards.

What we're looking for

• Strong skills in journey mapping, service blueprints, co-design workshops, and prototyping
• Experience in conducting qualitative research and synthesizing insights into actionable design outcomes.
• Familiarity with agile methodologies and working in cross-functional teams.
• Proficiency in using design and collaboration tools (e.g., Miro, Figma, Adobe XD, Lucidchart, etc.).
• Tertiary qualifications and/or industry experience in user experience or related fields.

Download the role description.

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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now' button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

• Targeted Question 1
  Describe a time when you led service design activities during the discovery phase of a complex digital transformation project via desktop research and document analysis followed by stakeholder engagement in a tight timeline. How did you uncover and prioritise user needs and pain points from the existing documents and stakeholder engagements, and what methods did you use to validate your findings with stakeholders?

• Targeted Question 2

This project involves capturing current-state journey maps and designing future-state service maps across multiple civil jurisdictions. How would you lead the service design component of this discovery to ensure you surface accurate and actionable insights—particularly in contexts where stakeholder availability or engagement is limited?

Applications close 06 August 2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Vivek Gupta at [email protected].

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Maren Heldt | Talent Acquisition Officer, via 0447 683 014 or [email protected].

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/