Role: Senior Coordinator Cyber Response
Role type: Temporary up to 2 years Opportunity
Salary: DCS clerk grade 9/10, annual base salary starting at $129,464 plus employer's contribution to superannuation and annual leave loading
Location: Sydney or Bathurst (Hybrid working options available)

About Us:
The Department of Customer Service (DCS) is transforming the way NSW Government agencies interact with its customers. We aim at putting the customers at the centre of everything we do and adopting new technologies to make government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the Role:
Cyber Security NSW is seeking a Senior Coordinator to join the Cyber Response Team. We are looking for candidates with strong organisational skills who have experience in leading, coordinating and managing a diverse group of technical professionals in the execution of Cyber response challenges for NSW Government. The ideal candidate will have a strong focus on operational efficiency, team leadership, and continuous improvement. In this role you will foster a collaborative work environment and ensure alignment with ICT and cyber security strategies to support the achievement of key objectives

Key Accountabilities:

• Develop, document, implement and monitor business systems, procedures and methods, and adapt processes and techniques, to facilitate efficient business operations and make recommendations to improve efficiency, cost management and service delivery.

• Lead and manage the coordination of a diverse group of technical professionals in the execution of cyber responses, ensuring effective coordination, triaging and resolution of cyber incidents.

• Manage and oversee operations, identifying, allocating and managing resources to ensure the delivery of core business requirements and the meeting of performance expectations.

• Analyse and interpret operations performance data to proactively address trends and issues and support the senior leaders in leading change across operational teams to embed change in systems, policies and procedures, and ways of working.

• Lead, manage and contribute to continuous business and customer service improvement initiatives to ensure optimal service delivery.

• Develop and maintain strong working relationships and networks to ensure effective coordination of information, timely responses to meet business strategies, and foster a positive customer experience.

• Develop, review and implement improved business procedures for cyber response capability, develop assessment protocols, guidance and supporting material, and facilitate technical advice and training to support professional development and capability building.

• Maintain an in-depth knowledge of business operations, challenges and objectives, ensuring initiatives are integrated effectively into operational plans to deliver effective outcomes

About Cyber Security NSW Branch:
The Cyber Security NSW is a whole-of-government function located within Digital.NSW in the Department of Customer Service. We are responsible for ensuring a cyber safe NSW. The protection of our systems and digital information is vital because of the many essential services NSW Government provides including health, emergency services, and transport. Furthermore, the exciting digital transformation being undertaken across NSW Government requires similarly enhanced cyber security capabilities.
At the centre of this exciting and growing cyber capability, Cyber Security NSW is working across NSW Government to:

• Create a whole-of-government integrated approach to managing cyber risk and responding to cyber security threats

• Increase cyber skills and awareness

• Understand the risks from cyber threats to our digital information and systems

• Set cyber security standards

• Ensure we are prepared if a damaging cyber incident occurs

About You (Essential Requirements of the Role):
To be successful in the role you will:

• Delivering quality business support services and negotiating workable timeframes, managing competing client demands and priorities, the need to address unforeseen issues, the high volume of work and the need to work independently.

• Leading a collaborative and empowered culture across diverse teams, supporting team members to resolve issues and ensuring effective service delivery in a dynamic and complex work environment.

• Continually monitoring, reviewing and updating processes, systems and procedures to develop practical solutions and ensure compliance with organisational and legislative requirements in a changing environment.

• Be available to work out of business hours (evenings and weekends) during a cyber incident or cyber crisis.

• Must be an Australian Citizen with the ability to obtain and maintain a Baseline or higher National Security Clearance, and successfully undergo a national police check.

• Highly Desirable: The ideal candidate will have technical experience in cyber incident response, including proficiency with cybersecurity tools and techniques.

• Highly Desirable: Possesses, or is willing to obtain, an industry-recognised cybersecurity certification such as CISSP (Certified Information Systems Security Professional) or CISM (Certified Information Security Manager).

Applying for the role:
Please click on the link to apply and attach your resume (maximum 4 pages) and cover letter (maximum 2 pages) which should outline your experience against the key accountabilities and address the about you section.

Submissions that have not followed the above or that are submitted via email will not be considered.

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Please click here to view the role description for more information.

Salary Grade 9/10, with the base salary for this role starting at 125,693 base plus superannuation

Click Here to access the Role Description.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 5th of August 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process.

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