Do you have a passion for empowering people living with a psychosocial disability to live independent, fulfilling lives? Join ICLA as a Support Coordinator!

• Be part of a dynamic and multidisciplinary team

• 0.6 FTE Permanent/Fixed Term role (Tuesday - Thursday) | Hybrid | Head office in Surry Hills

ABOUT THE ROLE

As the Support Coordinator, you will manage a caseload of NDIS participants, providing quality support coordination services to assist participants in understanding their plans, navigating their options, and connecting and engaging service providers. You support the participants to work towards their personal goals and live more independently. You are the key point of contact, supporting informed decision-making and choices based on strong relationships.

KEY RESPONSIBILITIES

• Work closely with people with psychosocial disability, their carers, families, and support networks to identify needs, access supports, and achieve their NDIS goals.
• Use a strengths-based, person-centred approach to build participants’ capacity for self-direction, community participation, and independent decision-making.
• Establish and manage Service Agreements and service bookings, ensuring efficient administration through the NDIS portal.
• Connect participants with appropriate services, community supports, and meaningful activities, while fostering strong relationships with both registered and unregistered providers.
• Monitor and manage NDIS budgets, ensuring appropriate use of funds, accurate billing, and achievement of utilisation and financial targets.
• Maintain accurate and up-to-date case records and billing information.
• Support participants through plan reviews by preparing documentation, tracking outcomes, and submitting timely NDIA progress reports.
• Collaborate with the NDIA, Local Area Coordinators, service providers, and mainstream services to deliver coordinated, person-centred support.
• Ensure all services are culturally appropriate, accessible, and respectful, using translated materials and inclusive practices.
• Maintain established case management systems and reporting processes.

QUALIFICATIONS + EXPERIENCE

Essential

• Experience coordinating care for people with people with psychosocial disability, applying recovery-oriented, trauma-informed and person-centred approaches
• Experience advocating within NDIS and other government policy and legal frameworks
• Experience managing and maximizing utilization of NDIS budgets
• Experience building participant capacity to understand and implement their own supports
• Experience working towards and achieving KPIs
• Proficient in MS Office and databases

Desirable

• Experience as an NDIS Support Coordinator
• Qualification in Community Services, Mental Health, Allied Health, Social Work, or other relevant field
• Knowledge of Sydney-based support services.

ABOUT US

Independent Community Living Australia (ICLA) is a not-for-profit community organisation delivering mental health recovery services and personalised support to individuals with psychosocial, intellectual and other disabilities as well as those seeking support at difficult times in their life. ICLA offers a wide range of services across the greater Sydney region, from supported residential services to supported mental health services, empowering individuals with independence and inclusion in the community.

ICLA’s mission to deliver personalised support, enabling individual choice to improve people’s lives is achieved by living our values:

We champion collaboration and celebrate our differences, We listen to learn, take action and improve, We are brave and curious.

BENEFITS

We offer:

• Not-for-profit salary packaging to pay benefits and living expenses from pre-tax salary
• Flexible working practices
• Inclusive and committed culture where everyone’s contribution is valued
• Ongoing learning and development opportunities
• Paid Parental Leave
• Benefits & discounts including a wellbeing & mental fitness program

HOW TO APPLY

If this sounds like a great opportunity for you, please select “Apply” to submit your application on our applicant platform, including a Cover Letter addressing the essential criteria 2-6 and any applicable desirable criteria. Applications close 8th June 2025 and applications will be reviewed as received. Enquiries can be directed to Zoe Blome ([email protected]).

At ICLA we believe that a diversity of people and experiences is critical to our work and our success. We strive for a team culture that is welcoming, inclusive, supportive, and committed. ICLA is an Equal Opportunity employer. We encourage applications and expressions of interest from all backgrounds, abilities, and identities. We also acknowledge the lived expertise of those who have provided care and support for others in a non-paid role. ICLA acknowledges and pays respect to the Traditional Custodians of the country in which we work and thrive, empowering people to have agency and autonomy.