Are you a proactive, organised, and customer-focused professional? Kingfield Galvanising, a leader in high-quality steel protection solutions, is looking for a dynamic Administration and Customer Service Officer to join our friendly and fast-paced team. In this vital role, you'll be the first point of contact for our valued clients, ensuring smooth communication and seamless administrative support across our operations. If you thrive on delivering outstanding service and love keeping things running like clockwork, we want to hear from you!

ABOUT THE ROLE

You will be a crucial part of the customer service team providing day-to-day support across the following responsibilities:

Responding to incoming phone calls and email enquiries in a timely and professional manner

Providing accurate updates and information to customers regarding the status of their orders

Proactively following up on customer queries to ensure prompt resolution

Maintaining detailed records of customer interactions, processing orders, and managing associated documentation

Supporting the Transport Coordinator by directing enquiries and facilitating internal communication

Preparing and compiling reports to monitor and assess overall customer satisfaction

Available for a full-time position / 38 hours per week, Mon – Fri / 9am-5pm.

ABOUT YOU

To be successful in this role, you will demonstrate:

Excellent written and verbal communication skills

A positive attitude and a “can-do” mindset, with a focus on delivering exceptional service

Confidence and professionalism in handling phone interactions

Proficiency in data entry and administrative tasks

Strong multitasking abilities with the capacity to prioritise and manage time effectively

A keen memory with the ability to retain and recall key information

A proactive approach with the ability to work independently and take initiative

A strong commitment to following established communication protocols, procedures, and policies

ABOUT KINGFIELD GALVANIZING

Kingfield Galvanizing is a proudly Australian-owned family business with over 30 years of experience in hot dip galvanizing for engineering, construction, and infrastructure projects across Australia. Operating from a state-of-the-art facility in Melbourne’s north, Kingfield leads the industry with Australia’s first sustainable and highly automated galvanizing plant, capable of processing up to 30,000 tonnes annually. Advanced systems ensure consistent quality, reduced chemical use, and minimal waste.

Driven by a strong commitment to environmental sustainability, Kingfield was the first galvanizer in Australia to obtain an Environmental Product Declaration (EPD) for galvanized steel, registered with EPD Australasia. Its cutting-edge systems support reduced emissions, enhanced recycling practices, and improved workplace safety, underscoring Kingfield’s leadership in sustainable steel protection solutions.