About the Role New Position.

Workforce Coordinator.

After a Team Restructure and the introduction of a new funded Program and in readiness for SAH changes, we are seeking a professional Workforce Coordinator to join the team.

Just Better Care Macarthur is seeking to engage an experienced professional who is able to hit the ground running working with our Community Care Staff and Management, supporting our professional and successful Community Care Programs for the Support at Home, CHSP Program, NDIS, Private and Brokerage customers we work with.

This role forms a crucial part of our key supervisory and operations unit working alongside our experienced management team on behalf of our clients.

Collaborating closely with all team leaders and service managers to understand and meet the diverse needs of our clients.
Utilise rostering software AlayaCare, to optimise staff scheduling ensuring “great outcomes”
Analyse workforce data and trends to identify opportunities for improvement and implement proactive strategies.
Act as a liaison between staff and management, addressing concerns and fostering open communication.

Contribute to the development and implementation of workforce planning initiatives.

Recruitment and Selection of new Support Staff

Ongoing monitoring and nurturing of a team culture that focuses on customer services and safety

Who you are

To be successful in this role we are looking for someone who has proven experience and can demonstrate

Experience in rostering and coordinating the delivery of Community Care Services

Experience in managing Workforce issues including recruiting, supervision, coaching and mentoring

Experience in incident management and reporting

Your day will include coordinating on-boarding, managing rosters, education of csw, resolving escalations, staff monitoring and continuously improving systems and processes. This is a people first role that calls for exceptional organisation, clear communication, and a strong understanding of the Community Care Services

Responsibilities:

End-to-end matching of participants and support workers based on compatibility

Support clients through their intake, on boarding, and service commencement

Experience in troubleshooting issues as they arise

Build professional relationships with internal teams, clients, and external partners

Identify and address training and development needs for support workers

Monitor and improve processes to ensure person-centred, scalable care delivery

Staff supervision and implementing / monitoring training as per company and funders requirements

If you fit, the criteria give us a call and we can discuss, arrange an interview.

Note we would like to fill the position ASAP so that we all are a working team and the Community Care Support are familiar with the new staff member prior to SAH being active..