Client Service Coordinator – NDIS | Wollongong Region
🕒 Full-Time | Monday to Friday
📍 Wollongong & Surrounding Areas
💼 Immediate Start | Paid On-Call + Travel

Do you have strong NDIS knowledge and a passion for supporting people with disabilities? We’re seeking a Client Service Coordinator to join our team in Wollongong, providing high-quality, person-centred support coordination and service delivery.

This is a dynamic role that requires excellent communication, rostering, and problem-solving skills. You’ll be responsible for managing a caseload of 25 to 35 clients, ensuring each participant receives tailored support aligned with their goals and NDIS plans.

What You’ll Be Doing:

Coordinate client services across community and home settings

Manage rosters and schedules, ensuring appropriate staff allocation

Build meaningful relationships with clients, families, support workers, and stakeholders

Monitor and update NDIS service bookings, plans, and funding usage

Provide support to frontline workers with guidance and supervision

Respond to urgent matters as part of a rotating on-call roster (flexibly shared across the team)

Maintain accurate documentation and uphold service compliance

What You’ll Bring:

✔️ Experience with NDIS systems, processes, and funding arrangements
✔️ Strong skills in rostering/scheduling across multiple support workers
✔️ A client-centred approach that prioritises individual goals and dignity
✔️ Excellent communication and interpersonal skills
✔️ High level of administrative competency and time management
✔️ Initiative and problem-solving in a fast-paced service environment
✔️ Ability to work collaboratively and reliably within a team

Qualifications & Requirements:

Minimum Certificate IV in Disability, Community Services, Mental Health, or related field (essential)

Diploma or higher qualifications in Human Services, Social Work, or Case Management (desirable)

Strong working knowledge of the NDIS Practice Standards, Quality & Safeguards, and participant funding models

Experience with NDIS software systems (e.g. PRODA, ShiftCare, FlowLogic, Careview etc.)

Current Australian Driver’s Licence and reliable vehicle (essential)

NDIS Worker Screening Check, Working With Children Check, and First Aid & CPR

Ability to use modern communication tools and digital platforms with confidence

A professional, person-centred attitude with empathy, discretion, and a commitment to participant rights

Management experience highly desirable

Your Package Includes:

Travel Allowance for local site visits/client meetings

On-Call Allowance for participation in our rotating roster

Caseload of 25–35 clients

Ongoing training, development, and support from a committed leadership team

About Us:

We’re a passionate team delivering disability supports under the NDIS across the Illawarra region. Our focus is on quality, consistency, and connection, ensuring every client receives the support they need to live with dignity and autonomy.

Apply Today:

If you’re ready to take the next step in your NDIS career with a company that values integrity, flexibility, and person-centred care — we’d love to hear from you.

Click “Apply Now” or send your resume and cover letter to [email protected].