Links to Life is a purpose-led early intervention provider based in Ryde, dedicated to empowering children with Autism through evidence-based programs and family-centred care

We're looking for a Client Services & Scheduling Officer who thrives in a people-focused environment. You'll be the first point of contact for new and existing families-providing high-quality information, coordinating services, and ensuring schedules run like clockwork.

What You'll Be Doing

• Be the warm and professional first point of contact for existing client enquiries ( services , NDIS Plan dates , changes to schedules or services )
• Provide clear and compassionate information about ABAlink's services and guide families through their onboarding journey
• Manage and maintain therapy schedules using our rostering system (Deputy), ensuring accurate and forward-planned resourcing
• Complete new client onboarding tasks including documentation, CRM entry (Zoho), NDIS service agreements, and adhoc payment processing
• Liaise with Program Supervisors, Talent Manager, and Accounts to support smooth service delivery and staffing
• Assist in driving the success of programs through excellent service coordination and communication
• Maintain up-to-date client records, prepare weekly reports, and support compliance with NDIS requirements
• Collaborate across the clinical, admin, and operations teams to ensure no child falls through the cracks

What We're Looking For

• Experienced customer service professional with a passion for helping families
• Strong organisation and scheduling skills with an ability to manage multiple priorities under pressure
• Confident communicator-verbal, phone and written-with a warm, clear, and helpful approach
• Tech-savvy with experience using CRM tools (Zoho desirable), rostering platforms (Deputy), and Microsoft Office Suite
• Proactive problem-solver with strong attention to detail and a focus on quality outcomes
• A mature, collaborative team player with a self-starter attitude and resilience
• Understanding of (or willingness to learn about) the NDIS and early intervention landscape
• WWCC, NDIS Worker Screening check

Why You'll Love Working with Us

• Be part of a small, supportive, and passionate team making a meaningful difference
• Dynamic role with variety-no two days are the same
• Opportunity to grow your skills in the NDIS and early childhood intervention space
• Values-driven organisation where your work matters
• Convenient Ryde location | Full-time hours
• compettive Salary $77487.14 + super

Join Us
If you love being the heart of a team, t and want to make a difference in the lives of children and families-we'd love to hear from you.

Apply now with your resume and a brief cover letter or apply to link below
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