Admin/Customer Service Officer (Car Novated Lease)

Competitive salary – up to $70K plus Superannuation

Salary sacrifice opportunity

Hybrid work arrangements after qualifying period

Free Parking onsite

Excellent South Melbourne location - Beautiful New Offices!

We are seeking a detail-oriented and proactive Novated Administration Officer to join our client’s team in Port Melbourne. This role is perfect for someone who thrives in a fast-paced environment and enjoys working with numbers, systems and customers. Our client caters to areas like - Finance Repayments, Comprehensive Insurance, Care Registration & Compulsory Third Party, Car Servicing & Tyre Maintenance, Pre-Budgeting Fuel Cards and Optional Roadside Assistance.

As an Administration Officer/Customer Service Officer, and you will be responsible for assisting and supporting the Novated Lease Finance Specialists, clients and employers in the administration of the Novated Leasing product and processes. The role requires interaction and diligent administration for the duration of the Novated life cycle from initial quotations through to final termination and reconciliation of accounts. Our client would highly appreciate someone who loves a challenge, because it is a busy role!

Previous novated leasing experience is essential!

Role responsibilities –

Assist and support the team to reach monthly targets

Prepare client quotations

Assist clients with novated paperwork

Prepare Novated Lease documentation

Ensure all documentation is compliant

Deal with inbound client questions and issues through to satisfactory resolution

Provide retailer service providers with authorisation for expenditure

Monitor all Novated Lease driver budgets monthly

Repackage drivers as required to ensure expenses are in alignment with budgets

Repackage drivers as required to match any changed Km threshold bands

Monitor payments from employers on a pay cycle basis and collect late payments

Liaise with payroll department for our new and current clients to clarify issues or provide support

Be available to contact clients as requested by team members

Skills Required –

Prior Novated Lease knowledge would be an added advantage

Excellent communication skills (telephone/interpersonal)

Ability to learn new systems and provide process improvement suggestions where appropriate

Intermediate excel and computer skills

Knowledge of the Catch-E system

Any marketing background - academic or work experience wise would be highly regarded

Working closely with the Novated Lease Finance Specialists, this full-time role has an immediate start and offers an excellent salary package based on previous experience. If you think this is a role for you, apply now through SEEK or feel free to call us on 04 19307162, if you need any more details. We would love to hear from you.