Office Admin & Client Services – Permanent Part-Time (Transitioning to Full-Time)

Knoxfield | $30–$38/hr + Super | Monday to Friday

Looking for a role with variety, autonomy, and a supportive team culture?

Joniec Plumbing isn’t your typical trade company — and we’re proud of it.
Our customers and employees love our brand and what we stand for. Our organised, efficient, and friendly office team plays a huge role in delivering the exceptional service our loyal clients have come to expect.

About the Opportunity

Due to ongoing growth, we’re now looking for a confident, proactive Customer Service and Admin specialist to join our Knoxfield HQ and help take our operations to the next level.

This role will begin as Permanent Part-Time while you complete your training and settle into our systems and processes. Once training is complete and you’re feeling confident, the role will transition to Full-Time hours.

We’re looking for someone available across Monday to Friday, with some flexibility on daily hours during the initial period.

What You’ll Be Doing

Coordinating job scheduling and work orders with the plumbing team

Managing incoming phone and email enquiries

Processing invoices, purchase orders, and chasing overdue accounts

Supporting broader client communication and team updates

Maintaining regular weekly/monthly admin tasks and reports

Being the reliable go-to for both clients and your teammates

You’ll be based in the office but work closely with our team in the field — you’ll feel like an essential part of the bigger picture, because you are.

What We’re Looking For

A motivated admin/customer service all-rounder with a can-do attitude

Great working knowledge of Melbourne suburbs (for efficient scheduling)

Exceptional phone manner and written communication skills

Detail-oriented, with strong time management and follow-through

A team player who thrives in a busy, organised, supportive environment

Bonus: Experience in a trade or service-based business is a plus

Why Join our JPlumb Family?

$30–$38/hr + Super (based on experience)

Start Part-Time, transition to Full-Time after training

Flexible hours and true work/life balance

A fun, down-to-earth, supportive team

Ongoing training and growth opportunities

We’re a business that genuinely values its people — where you’re treated like a person, not a position. Friendly communication and helpfulness are at the heart of how we work.

From the Team:

“You’ll never feel like just a number here. Everyone has each other’s back, and you’ll walk into a workplace that’s full of energy, support, and shared purpose.”

“I wake up and actually want to come to work. It’s a great vibe — we get things done, we support each other, and we have a laugh along the way.”

📩 Ready to Apply?

We’d love to hear from you!
Send your resume and a short cover letter to:
Sharee Joniec – Office Manager
📧 [email protected]

✨ Join the JPlumb family — where your work matters, your voice is heard, and your team has your back.