BACKGROUND

UQ HealthCare Ltd (UQHC) is a not-for-profit company owned by the University of Queensland. UQHC operates multidisciplinary primary health care centers with teams of experienced GPs, nurses, allied health practitioners and specialists dedicated to providing compassionate care and service, and the highest quality, integrated, multi-disciplinary healthcare.

UQ HealthCare , Health and Wellbeing Queensland (H&WQ), The University of Queensland (UQ) and Griffith University (GU), have formed an alliance to develop Logan Healthy Living (LHL), a model of integrated chronic disease care, which leverages the expertise and resources of a range of partners, recognizing that successful prevention and management of chronic disease requires a collaborative approach.

Logan Healthy Living was established in April 2022 to pilot a model of integrated care that connects care for complex chronic disease and empowers patient self-management. Logan Healthy Living delivers Lifestyle Management Programs living with Type 2 Diabetes Mellitus (T2DM).

Through existing partnerships with UQ and Griffith, UQ HealthCare has employed an interprofessional team of allied health professionals including the deployment of a student-infused allied health workforce in the LHL environment.

LHL is being delivered from our purpose-built facility at Meadowbrook (completed Feb 2023) which is collocated with our Meadowbrook Medical Centre and the Logan Endocrinology and Diabetes Services (LEADS) – delivered by Metro South Hospital and Health Service (MSHHS).

Our university partners have designed and implemented an evaluation framework to assess the effectiveness of these new approaches to patient care and leveraged the depth and breadth of research talent across both universities to further contribute to clinical service development, as well as provide access to additional revenue streams through grant funding.

Primary Purpose of Position

The Senior Receptionist will report to the Clinical and Operations Manager and be responsible for the clinical facilities, systems and workforce required for the successful operation of the Clinic.

Key Responsibilities

Assist the Clinical Manager in the day-to-day business operations within the clinic;

Provide administration support to the Clinical Manager

Ensure the integrity of patient records

Ensure practice facilities are maintained (equipment, cleaning etc)

The ability to work with the complexities of multiple patient data bases

Coordinating front reception and providing administrative support to the team of practitioners located in the Clinic

Patient database management including appointment bookings and confirmations

Research database management

Processing payments via Medicare Online and other

Stock level management and ordering medical and stationery supplies

Responding to emails, phone enquiries and reception enquiries

Timely and accurate reporting/recording

Finance support including banking / Cash handling, weekly banking, daily reconciliation of cash float

Compliance with UQ Health Care’s Code of Conduct.

Requirements of the Queensland occupational health and safety (OH&S) legislation and related OH&S responsibilities and procedures developed by UQ Health Care.

Other duties as required or directed by the Clinical Manager consistent with the Senior Receptionist’s skills and qualifications.

You will strive for excellence and drive outstanding performance of the clinic through strong leadership.

Reporting Relationships

The position reports to the Clinical and Operations Manager – Logan Healthy Living.

DESIRABLE QUALIFICATIONS &/OR EXPERIENCE

Previous experience in a general practice, allied health practice or specialist practice environment

Knowledge of medical software programs

Broad understanding of medical terminology

First Aid and CPR Training

Remuneration: A competitive salary package will be negotiated. As UQ Health Care is a Not-For-Profit company, you will be entitled to attractive salary sacrificing arrangements.

Information for Prospective Staff

Further information about UQHC may be accessed on our web site at http://www.uqhealthcare.org.au