About the Role

The Office & Operations Manager is responsible for the smooth, efficient and compliant running of Tiger Spider’s engineering office and corporate services. The role spans finance, job scheduling, people & culture, compliance, IT, facilities and marketing support — enabling the engineering team to deliver outstanding outcomes for clients and stakeholders.

What you’ll be doing

Finance & bookkeeping – raise invoices, run payroll, lodge BAS and super, follow up debtors, and prepare monthly management reports in QuickBooks Online.

Job scheduling & client service – triage calls and emails, code new jobs in JIRA, and coordinate with engineers to keep projects on track.

Team rhythm & communication – facilitate daily stand‑ups, weekly leadership and monthly staff meetings; keep the team informed via Microsoft Teams.

People & culture – maintain leave and HR records, support recruitment and onboarding, and assist with performance reviews.

Compliance champion – manage our ISO 9001, ISO 27001 and OH&S systems; schedule audits and close out actions.

IT & licensing – manage Microsoft 365, Auth0 and specialist engineering licences, as well as laptops and other IT assets.

Facilities & WHS – coordinate office access, contractors, supplies, and maintain a tidy, safe and well-functioning workspace.

Marketing support – keep website content current and support events, webinars and promotional materials.

We’re looking for

Someone who brings experience, structure and a steady hand — who enjoys being at the heart of a well-run business.

Proven experience (5+ years) as an Office Manager or similar role, ideally in a technical or professional services setting.

Strong bookkeeping and payroll skills (QuickBooks Online, Xero or similar), with working knowledge of Australian payroll and tax obligations.

Proficiency in Microsoft 365 and task-tracking platforms such as JIRA, Monday.com or Asana.

High attention to detail and a strong commitment to quality and reliability.

Exposure to ISO quality or cybersecurity systems (nice to have, but not essential).

A natural organiser who can juggle priorities, spot issues early, and communicate clearly across all levels.

What we offer

At Tiger Spider, we believe in creating a supportive and fulfilling work environment for our employees. In addition to a competitive salary, we offer a range of benefits including:

Flexible start/finish times and optional WFH days.

Professional development budget—grow your skills in finance, HR, IT or wherever you see your career heading.

A tight‑knit, innovative team that values initiative, straight‑talking and getting great work out the door.

Switched‑on engineering environment with plenty of room to streamline processes and make your mark.

You’ll join a respectful, smart, and friendly team of engineers who value clear communication and professionalism — and will benefit from your warmth, maturity and people skills.

About us
Tiger Spider is an Australian engineering consultancy and SaaS developer that helps government, OEMs and freight operators make heavy transport safer, smarter and more sustainable. As we grow, we’re seeking a proactive Office & Operations Manager to help drive our next stage of success.

If you're a capable and experienced professional who enjoys creating structure, supporting others, and contributing meaningfully to a high-performing team — we’d love to hear from you.

Location: St Kilda, Melbourne – hybrid flexibility | Type: Full‑time, permanent

Apply now to join our team.