Salary: $42.85 - $50.49 per hour

Plus up to 14.5% superannuation (conditions apply)

Hours: Up to 38 hours per week

Ref No: 25-077

The City of Joondalup is seeking a reliable and hardworking casual Rating Services Officer with great customer service and communication skills. The ideal candidate will be a great team player with strong multitasking skills.

Reporting to our Coordinator Rating Services, this position will provide administrative support to the Rating Service Team. Key tasks include attending to inward emails, emailing or mailing correspondence to ratepayers, recording all correspondence and documents in the City’s record management system. You will undertake a variety of tasks with the aim of ensuring the efficient and effective functioning of the rating services team and provision of high level of customer service.

The successful applicant will have good administrative and problem-solving skills, sound numeracy and communication skills and experience in providing customer service in a high-pressure environment.

The first half of the financial year is the busiest time for the Rating Service Team and this role has the opportunity to work up to full time hours between August 2025 and November 2025.

Applicants will need to provide a covering letter which must address the following criteria:

Demonstrated experience in a similar role

Experience in operating in a high-pressure environment

Demonstrated organisational skills

Should you wish to discuss this role in more detail, please contact Carol Clelland Acting Coordinator Rating Services on 9400 4368. Should you require more information on the City of Joondalup, please visit the City’s website.

To apply, please click on the "Apply" button below, and submit your resume and a covering letter online, addressing your knowledge and experience relevant to the role.

Applications close at 11.55pm on Wednesday 30 July 2025.

The City of Joondalup is committed to diversity and inclusion within all organisational practices and is an equal opportunity employer. The City encourages Aboriginal and Torres Strait Islander peoples, people of culturally and linguistically diverse backgrounds, people with a disability, people of all ages, sexualities and genders to apply for this position.

All employees and prospective employees of the City of Joondalup are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.

JAMES PEARSON

Chief Executive Officer

Canvassing of Elected Members will disqualify applicants.