About Us:

For over 30 years, Interchange has been a trusted provider of individualised, community-based support for West Australians with disability. Following a recent merger, Diversity South is now proudly powered by Interchange Inc, strengthening our shared commitment to championing the rights of people with disability across Perth and the Peel region.

Together, we believe that everyone belongs. Our teams work in partnership with customers, helping them grow and flourish in their homes and communities through person-centred, flexible support. As a registered NDIS provider, we are passionate about creating inclusive communities and a welcoming workplace for all.

About the role:

Reporting to the Plan Manager Lead, this role entails delivering a high level of customer service to our plan managed customers providing timely and responsive plan management services including monitoring of participant budgets and available funds, entry and review of participant invoices in accordance with NDIA rules and guidelines, authorisation of invoices for payment and payment of participant invoices.

The role will also perform financial services tasks for Host and Shared Management customers, and liaise with external Plan Managers around funding for Interchange customers.

Key Responsibilities:

Plan Management

Process and manage Plan Managed invoices in line with NDIA rules.

Advise customers on NDIA-eligible funding.

Monitor participant budgets and issue compliant statements.

Build and maintain positive relationships with participants and stakeholders.

Ensure monthly payments are received for PM services.

Collaborate with team members to deliver consistent customer service.

Shared Management

Enter and manage timesheets for Shared Management participants.

Monitor funding and ensure fortnightly payments aligned with payroll cycles.

Maintain strong customer and stakeholder relationships.

Host Arrangements

Process reimbursements and track funding for Host Arrangement customers.

Update Lumary monthly to ensure accurate monitoring and funding receipts.

Foster effective communication with customers and stakeholders.

Service Delivery

Demonstrate a strong customer focus and commitment to high-quality service.

Respond promptly and respectfully to customer and stakeholder enquiries.

Key Requirements:

Cert IV in Accounting and Bookeeping and/or membership to Bookkeeping Association

Previous Plan Management experience

NDIS Worker Screening Clearance

Ability to work with individuals from a range of social, financial, and cultural backgrounds.

Excellent verbal and non-verbal communication and interpersonal skills with the demonstrated ability to build strong relationships with people with disability, colleagues and members of the community.

Ability to work unsupervised within a team and/or autonomous environment and follow the duties and tasks of a designated support plan.

Excellent knowledge of NDIA supports and NDIA price guidelines.

Excellent organisational and time management skills, with an ability to actively seek creative solutions to overcome problems.

Ability to cope with changes in work demands.

Commitment to the mission, vision, and values of Interchange, including acting in accordance with the standards of behaviour outlined in the Interchange Code of Conduct.

Location: Interchange Head Office, Belmont

Hours: 1.0 FTE, Monday to Friday, 9:00am - 5:00pm (TBC)

Why Join Us?

Full time permanent position

SCHADS Level 3.1 - 3.4, $38.65 - $41.45 ph will be offered depending on skills and experience

Generous NFP salary packaging

Benefit from our Rewards and Recognition Programs

Access to Employee Assistance Program

Work-life balance with flexible work arrangement

Brand new office in Belmont Hub, above library and next door to great gym and swimming complex

Ready to make an impact?

Interchange encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, people from Culturally and Linguistically Diverse backgrounds, people who identify as LGBTQI+ and people living with disabilities.

To apply for this role, please use the Seek "Apply" button. Prepare a cover letter (no more than 2 pages) outlining how you meet each of the selection criteria and attach a current resume including two professional referees.

Closing date is 22/08/2025. Short listing will commence immediately. We reserve the right to interview prior to the closing date. Unsolicited resumes from recruitment agencies unfortunately will not be considered.