Join Our Growing Team at Ipswich Therapy Centre!

Ipswich Therapy Centre was founded in 2017 by our Managing Director and Principal Occupational Therapist, Debbie Davies. Since then, we have grown to include a passionate team of Occupational Therapists and Support Coordinators who are dedicated to making a difference every day.

We are a small, busy, and growing business that pride ourselves on being a supportive, friendly team that works together to achieve great outcomes for our clients.

Our mission is ‘to provide innovative practices designed around the concept of live, rest and play’.

Our vision is ‘to achieve quality outcomes through a holistic approach which includes therapy, support coordination and guidance’.

About the Role

We are looking for a friendly and enthusiastic Receptionist to join our growing Allied Health practice based in Ipswich. A willingness to learn, a positive attitude, and the ability to work well within a team are essential for this role and supporting our Occupational Therapists, Support Coordinators and clients.

Key Accountabilities

Answering and screening all incoming phone calls and emails

Greeting all customers and visitors (in person and over the phone) in a warm and professional manner

Processing patient payments and claims (HICAPS, NDIS, Medicare, DVA)

Invoicing and billing

Managing appointments and bookings

Handling referral intake information and preparing client files

Managing our client waitlist

Providing excellent customer service and patient care

Assisting with social media updates

General cleaning duties

Assisting staff with organisation and resourcing

Invoicing and sales of Equipment and services

To be successful in this position, you will bring:

Previous Allied Health reception experience (desirable)

Excellent communication skills with the ability to adapt to customer needs

A friendly, flexible approach and the ability to work well in a team

A high level of initiative and willingness to learn

Ability to work both autonomously and collaboratively

Strong multitasking and time‑management skills, with the ability to prioritise in a busy environment

Responsiveness and adaptability in a changing environment

An understanding of people’s rights and confidentiality

A respectful and non‑discriminatory attitude

To learn more about Ipswich Therapy Centre, visit www.ipswichtherapycentre.com.au

If you are the right person for this position, please apply through seek including your current CV and a cover letter, detailing relevant work experience and qualifications.

Applications close Friday 8 August, 2025.

Please note only applicants selected for an interview will be contacted.

Candidates must have full Australian working rights to be considered for this position.