About the Role:

Join a passionate and professional team committed to growing the world game in Northern NSW. As our Administration & Digital Systems Officer, you'll be the go-to person for both front-of-house hospitality and first-level digital systems support.

In this full-time role, you'll manage key administrative tasks, coordinate travel and logistics, troubleshoot registration systems, and assist clubs, staff and stakeholders with helpful, hands-on digital training and tools. Your work will help drive smooth operations and enable thousands of people to experience football more easily and more often.

Core Responsibilities:

Be the First Point of Contact:

• Deliver a warm, professional front-of-house experience for visitors, staff and partners.

• Manage incoming calls, emails and general enquiries with clarity and care.

• Maintain a tidy, welcoming and well-organised reception and meeting space.

Keep Things Running Smoothly:

• Provide administrative support across teams: filing, scanning, mail, supplies, and general coordination.

• Book and reconcile travel, process vehicle allocations, and support finance processes via Xero.

• Assist with general office upkeep and basic banking tasks.

Support Events and Operations:

• Support the delivery of meetings, events and competitions with planning, set-up and logistics.

• Step in to support Sidelines Café during peak moments as needed.

Champion Digital Systems:

• Provide first-level support for national football platforms including PlayFootball, Squadi and others.

• Develop and deliver clear, engaging training sessions and disseminate help guides for staff, clubs and volunteers.

• Support data collection, analysis and reporting to support football participation and planning.

• Represent NNSWF at key workshops, webinars and forums on digital systems.

Work Collaboratively:

• Contribute to multi-team projects aligned to NNSWF’s Strategic and Operational Plans.

• Be available for occasional travel or weekend work where program needs require it.

What You'll Bring:

Essential Experience & Skills:

• Frontline or reception experience in a customer facing environment

• Office administration and coordination experience

• Clear and friendly communication skills - written and verbal

• Proficiency in MS Office (Word, Excel, Outlook)

• Confidence working with online platforms, user accounts and data

Desirable Experience & Skills

• Working knowledge of PlayFootball, Squadi or similar systems

• Experience using XERO or other accounting/reconciliation tools

• Experience delivering user training or digital support

• Background in sport, clubs, or community based organisations

Who You Are:

You’ll thrive in this role if you:

• Enjoy being the first person others turn to for help and direction

• Have strong organisational instincts and love a well-run office

• Are comfortable explaining digital tools in a simple, relatable way

• Work well independently and as part of a team

• Are proud to support sport and community in a meaningful way

The Fine Print:

• Be engaged in work outside of traditional business hours.

• Be engaged in work during weekends as required.

• Engage in some state-wide travel.

Benefits of Working at Northern NSW Football:

Northern NSW Football values our awesome employees and has their well-being and a healthy work-life balance front of mind.

We are proud to provide employees with:

• Access to a comprehensive Employee Assistance Program;

• Flexible working environments.

• Regular staff professional development and training.

• Regular staff social activities to help connect with your teammates.

• Access to company vehicles for work-related travel.

• Regular performance reviews to help you achieve success.

• Opportunities to watch and be involved in some of our region’s biggest football events.

Our Commitment to Diversity At Northern NSW Football, we believe football is for everyone. We celebrate diversity across our game and welcome applicants of all genders, backgrounds, cultures, identities and experiences. We’re building a workplace that reflects our football community and champions respect, fairness and opportunity.