Community Partnerships & Senior Support Coordinator

Dubbo, Broken Hill & Far-West NSW | Remote Start + Regional Travel
Contractor or Full-Time | Be the Face of Irena Care in Your Region

About the Role

Irena Care is a nationally registered NDIS provider expanding into thin-market regions across Far-Western NSW, where participants often face significant barriers to consistent, culturally safe, and high-quality NDIS supports.

We’re seeking a community-driven leader based in or connected to the regions of:

Dubbo Regional LGA

Broken Hill City

Far-West NSW — including Wilcannia, Bourke, Brewarrina, and surrounding towns

As our Community Partnerships & Senior Support Coordinator, you will:

Acquire and onboard NDIS participants through trusted regional relationships

Deliver Support Coordination for varied, complex needs

Engage deeply with local services and become the regional face of Irena Care

Start on a flexible 3-month contractor agreement (ABN), or immediately convert to a full-time role if you bring an active caseload.
Work remotely from home, with regional travel and support from a centralised team.

Key Responsibilities

Participant Acquisition & Intake

Build referral pathways with LACs, PHNs, hospitals, ACCHOs, GPs, and local clinics

Represent Irena Care at community expos, interagency meetings, and forums

Lead compliant onboarding: service agreements, risk assessments, and intake

Collaborate with our clinical and intake teams to support participant transition

Support Coordination (Level 2 or Specialist)

Manage a caseload of participants across Dubbo, Broken Hill, and remote towns

Support implementation of NDIS plans, provider engagement, and crisis planning

Coordinate SIL/psychosocial needs and navigate thin-market barriers

Maintain CRM documentation, reports, and service notes to NDIS standards

Community & Stakeholder Engagement

Cultivate strong relationships with local providers, NGOs, councils, and referrers

Identify regional service gaps and report solutions to the leadership team

Represent Irena Care with professionalism and cultural humility

Be a visible presence in regional disability and health networks

Who You Are

You may come from:

Support Coordination, NDIS Local Area Coordination, or Allied Health

Mental Health, Aged Care, Youth Work, Justice, or Remote Community Services

You Bring:

Deep community knowledge and strong local networks in Western NSW

Experience working with First Nations, rural, or remote populations

Ability to work independently and represent an NDIS provider with confidence

Strong communication, cultural sensitivity, and commitment to outcomes

Essentials:

QLD or NSW Driver’s Licence + Reliable vehicle (travel allowance provided)

Comfortable working remotely and managing travel across vast regions

NDIS Worker Screening + Police Check + Blue Card (or willingness to obtain)

What We Offer

Flexible Work Options

Start as a 3-month ABN Contractor

OR move into Immediate Full-Time if joining with an existing caseload

Work from home + travel to community stakeholders across the region

Travel allowance + phone provided (BYO laptop)

Bonus & Growth Structure

Competitive rate or salary (based on engagement type)

Performance bonuses for:

Participant onboarding

Retention and satisfaction

Intake and compliance

Profit share (5–10%) after hitting KPIs and converting to full-time

PD budget + PD leave post-conversion

Tools & Team Support

Dedicated intake triage team for referrals and CRM setup

Access to clinical support, nursing, and compliance templates

Marketing tools, community flyers, and sponsorship to attend expos like Ready-Set-Connect

About Irena Care

Irena Care is a national NDIS provider delivering:

Supported Independent Living (SIL)

In-home supports

Day programs

Support Coordination

We’re committed to equity, regional access, and culturally safe supports, especially in under-serviced communities across Western NSW.

How to Apply

If you’re ready to lead, grow, and serve communities that need it most—we’d love to hear from you.

Email: [email protected]
Website: www.irenacare.org

Applications close: Friday 1 August 2025
Shortlisted applicants will be invited to a 30-minute Teams interview. Offers made within 7 days.

We Value Diversity

We welcome applicants of all backgrounds and encourage applications from First Nations professionals, people with lived experience of disability, and those with strong community ties in rural and remote NSW.