OTS specialise in the service and installation of Security Systems / Access Control / CCTV for domestic and commercial Sectors. Our vision is to be the company that best understands our clients and delivers quality Security services Australia wide.

Based in Castle Hill we have an exciting opportunity for an Admin role to assist our existing staff. This role is a Hybrid role with working from home and our office in Castle Hill. The job role is to be responsible for the effective planning of domestic and commercial installations and Service works for key clients. From acceptance to scheduling our team of installation technicians and the organisation of Technicians Australia wide. This role will look after end to end contact with the clents scheduling and bookings for Technicians.

Your key responsibilities will include, but not limited to:

• Adherence to policies and procedures
• Prioritising needs of clients/business alliances
• Coordinating/scheduling technicians and contractors on a daily basis
• Project coordination
• Managing relationships with key clients.
• Updating notes and document control for projects
• Tracking of goods and resources for projects
• Adherence to customer requirements
• Handling phone inquiries
• Ensuring timely service delivery and complete client satisfaction
• Building and maintaining relationships with the team, clients/business alliances

Your Profile:

The successful candidate will be able to work in a high pressure, fast-paced environment. It is critical that you possess experience in Project coordination and previous use of simPRO / Salesforce is advantageous but not essential.

To be successful in this position you will need to show:

• Professional and friendly communication skills.
• Experience in job coordination
• An excellent team player with self-motivation and the ability to work independently.
• High level of organisational and administrative skills along with exceptional attention to detail.
• Resilience to cope well under pressure.
• The ability to multi-task, prioritise, work quickly, good time management skills.
• An enthusiastic attitude with a high level of accountability.
• Well-developed computer skills and an ability to perform data entry with speed and accuracy.
• Confidence in making sound decisions in a fast-paced environment.
• Enthusiasm and commitment to the efficient operations of a service business.
• The drive to deliver excellent client service with the ability to also balance the needs of the business.

If this position sounds like it its for you, please give a call for an interview !