About Us

Mornington Peninsula Shire is Victoria's destination municipality, characterised by unique townships, highly productive agriculture, world renowned landscapes, tourist regions, and areas of national and international conservation significance within a vital Green Wedge.

The Shire is responsible for a broad range of infrastructure and community services that support the wellbeing and prosperity of our diverse community. With approximately 900 employees, it is a busy and vibrant workplace.

What’s on Offer

Culture – Positive, fun and inclusive work environment that is underpinned by our core values which are integral to everything we do. These are Integrity, Openness, Courage, Respect, and Excellence.

Opportunity – Casual role, Monday - Friday, based across all Shire Offices. Band 4, $46.37 per hour (excl. super).

Career – Opportunity to grow and develop with excellent learning and development opportunities.

Job Satisfaction – Have a meaningful impact on the community by contributing to achieve positive outcomes across the Mornington Peninsula Shire.

About the Role

Reporting to the Coordinator Customer Support the core responsibilities include:

Undertake customer service duties in a professional manner, ensuring a high quality, first point of contact resolution service, adhering to key performance indicators.

Receive and process customer requests for service into the Council’s customer request system.

Ensure that customer requests are resolved in an efficient and effective manner, referred to the relevant person, or escalated if required.

Maintain confidentiality on appropriate matters and adhering to Council’s policies in respect to providing and receiving information.

Ensure that correct information is provided to customers, contractors and Council Officers.

Monitor existing systems, databases and procedures to provide correct and up to date information on customer requests, enquiries and responses.

About You

Extensive experience in a fast-paced customer service environment

Demonstrated commitment to delivery of high-quality customer service

Experience in continuous improvement in an organisation with a commitment to customer experience

Can work across all Mornington Peninsula Shire Offices

Experience in local government or other complex organisations is desirable.

How to Apply

If this role sounds like you, click 'Apply'.

The Mornington Peninsula Shire is committed to creating a diverse and safe environment. We are proud to be an equal opportunity and Child Safe employer. We encourage applications from First Nations people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities and age groups.

Mornington Peninsula Shire undertakes a variety of employment screening checks. This includes employment references, Working with Children Checks and National Police Checks.

Applicants must have valid Australian work rights.

For further information about the role, you can download the Position Description by clicking 'Apply' and attaching your resume and a cover letter in PDF format outlining your experience. For a confidential discussion about this opportunity, please contact: Kate Newgreen, Coordinator Customer Support, 03 5950 3228.

Applications Close: 6pm Tuesday 29 July 2025.