
Pro-shop Operations Customer Service Officer
Mornington Peninsula Shire
Posted 2 days ago
About Us
Mornington Peninsula Shire is Victoria's destination municipality, characterised by unique townships, highly productive agriculture, world renowned landscapes, tourist regions, and areas of national and international conservation significance within a vital Green Wedge.
The Shire is responsible for a broad range of infrastructure and community services that support the wellbeing and prosperity of our diverse community. With approximately 1,000 employees, it is a busy and vibrant workplace.
What’s on Offer
Are you passionate about golf, love working with people, and enjoy a fast-paced, dynamic environment? Mount Martha Public Golf Course is on the lookout for a friendly, reliable, and motivated Casual Pro Shop Attendant to join our team.
· Culture – Positive, fun and inclusive work environment that is underpinned by our core values which are integral to everything we do. These are Integrity, Openness, Courage, Respect, and Excellence.
· Opportunity – Casual role, based at the Mount Martha public Golf Course.
· Band 3A - $34.11 per hour, plus 25% casual loading (excl. super).
· Career – Opportunity to grow and develop with excellent learning and development opportunities.
· Job Satisfaction – Have a meaningful impact on the community by contributing to achieve positive outcomes across the Mornington Peninsula Shire
About the Role
To provide high-quality customer service and support the day-to-day operations of the Pro Shop at Mount Martha Public Golf Course, including retail sales, managing golf simulators, booking services, and maintaining hire equipment to ensure a positive and welcoming experience for all patrons.
Reporting to the Coordinator the positions responsibilities include:
• Providing outstanding customer service to golfers and visitors
• Handling retail sales, hire bookings, and point-of-sale transactions.
• Cleaning and preparing golf carts for hire.
• Taking payments and supervising our new indoor golf simulators
• Taking phone and online bookings for tee times and events
• Assisting with light cleaning and restocking duties
• Supporting golf course operations as required
About You
Customer Service Experience:
Demonstrated ability to deliver friendly, efficient, and professional customer service in a retail, hospitality, or sporting environment.
Strong Communication and Interpersonal Skills:
Ability to engage confidently with customers, team members, and stakeholders across a diverse community.
Basic Technology and Point-of-Sale Proficiency:
Experience using booking systems, POS terminals, or similar software; comfortable handling payments and managing transactions.
Availability and Flexibility:
Willingness and ability to work weekends, public holidays, and evening shifts as rostered.
Team Fit and Work Ethic:
A positive, reliable attitude with a willingness to support colleagues, uphold team values, and contribute to a welcoming, inclusive golf facility.
How to Apply
If this role sounds like you, click 'Apply'.
The Mornington Peninsula Shire is committed to creating a diverse and safe environment. We are proud to be an equal opportunity and Child Safe employer. We encourage applications from First Nations people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities and age groups.
Mornington Peninsula Shire undertakes a variety of employment screening checks. This includes employment references, Working with Children Checks and Nationally Coordinated Criminal History Check (NCCHC).
Applicants must have valid Australian work rights.
For further information about the role, you can download the Position Description by clicking 'Apply'. For a confidential discussion about this opportunity, please contact: Peter Solis, Coordinator – Golf Course, 0418 332 199.
Applications Close: 6pm 04 August 2025.
About Mornington Peninsula Shire
The Mornington Peninsula is located just over an hour’s drive away from the city, on Melbourne’s ‘doorstep’, and is often described as Melbourne’s playground. It is the most popular informal recreation area in Victoria.
The peninsula is a 720 square kilometre boot-shaped promontory separating two contrasting bays: Port Phillip and Western Port. ‘The Peninsula’, as it is affectionately known to local residents, contains a diversity of scenic landscapes and is almost surrounded by the sea, with coastal boundaries of over 190 kilometres, a total of approximately 10 per cent of Victoria’s coastline. It is a mixture of urban areas, resort towns, tourist development and rural land.
Source: This is an extract from the company’s own website.
Customer Service & Support Officer
Mornington Peninsula Shire

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