Customer Service Officer required for a 3-month assignment within Government

Your new company

We are seeking a proactive and skilled individual with a background in contact centres to join our team. Experience in a government setting is highly desirable. This role involves handling customer enquiries, ensuring adherence to policies and procedures, and maintaining a high level of knowledge to provide efficient responses. The successful candidate will be responsible for resolving outstanding requests, analysing data to improve service delivery, and collaborating with team members to enhance customer service. Strong decision-making abilities, excellent customer service skills, and the initiative to recommend process improvements are essential for this position.

Your new role

• Handle enquiries at the first point of contact.
• Ensure adherence to policies and procedures, and follow up on all requests.
• Maintain and expand skill levels and knowledge base for prompt and efficient query responses.
• Resolve outstanding Action Requests.
• Collate statistical data to analyse and improve customer service and service delivery.
• Make decisions on general enquiries, considering customer needs and negotiating with relevant service providers.
• Resolve customer enquiries by suggesting appropriate internal and external parties.
• Collaborate with other customer service officers and team leaders to make decisions affecting request approaches.
• Recommend process changes and support them with relevant data.

What you'll need to succeed

• Strong decision-making abilities.
• Excellent customer service skills.
• Ability to adhere to and enforce policies and procedures.
• Proficiency in maintaining and expanding knowledge bases.
• Capability to analyse data and improve service delivery.
• Effective collaboration and communication with team members and other departments.
• Initiative to identify and facilitate improvements in customer service.

What you'll get in return

In return for your dedication and hard work, you will receive:

• Fantastic company culture
  
• Flexible working arrangements
  
• Competitive hourly rate that is paid weekly
  
• Experience working within a state government organisation
  

What you need to do now

If you are confident in your experience, please click on the 'APPLY NOW' link to send your updated resume to Lauren Horne at Hays. Any queries, email [email protected]. Please note, only successful candidates will be contacted.
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply