Customer Service Representative – Contact Centre for a Trusted Retail Brand
| Hybrid Work Model | Starting 21 July 2025

We are currently recruiting Customer Support Consultants to represent a major retailer of electrical and white goods with retail outlets located across the country. As a Customer Service Representative, you will be speaking to 'premium service' retail customers, providing case management for members with faulty products, facilitating and following up on repair claims, and answering service enquiries.

What You’ll Be Doing

Field Inbound and outbound phone and email enquiries

Liaise with retail stores, suppliers and service providers to deliver outcomes

Respond to customer enquiries across multiple channels with professionalism and empathy

Troubleshoot issues and provide tailored solutions

Manage multiple systems and tasks efficiently while keeping the customer at the forefront of everything you do

Deliver support to our Marketing teams to deliver accurate information on current offers

Work as part of a supportive team to achieve service excellence

What We’re Looking For

Exceptional communication skills – both written and verbal

High attention to detail and strong time management abilities

Ability to remain calm and solution-focused under pressure

A true passion for delivering outstanding customer service

Previous customer service or contact centre experience is a plus

Key Details

Start Date: 21 July 2025

Casual Contract: Flexible hours | $35.15 per hour

Training: 5 days classroom-based (in office) / 2 weeks on-the-job (in office) on-the-job

Roster: Rotating shifts between Monday–Friday: 9:00am – 6:00pm/Saturday: 9:00am – 5:00pm

Hybrid Work Model: Work from home available after achieving speed-to-competency

If you're ready to bring your customer service passion to a dynamic team where your contributions matter, we’d love to hear from you.

Apply now and help us continue to build trusted customer relationships—one interaction at a time.