About Marken:

Marken is a wholly owned subsidiary of the UPS Healthcare division. With Polar Speed and Marken included, the division staffs 128 locations with 5,500 employees worldwide. Marken maintains the leading position for Direct to Patient (DTP) and Home Health Care (HHC) services, biological sample shipments and offers a state-of-the-art GMP-compliant depot network and logistic hubs in 56 locations worldwide for clinical trial product storage and distribution. Marken’s dedicate staff members manage 100,000 drug product and biological sample shipments every month at all temperature ranges in more than 220 countries. Marken is currently experiencing exponential growth and it is a great time to join the team with many new positions and opportunities becoming available.

Driven by our passion for patients, Marken’s unique position within the biopharma and life sciences industry is unparalleled. We remain at the forefront of logistics innovation, delivering novel scientific discoveries to patients across the globe. As one trusted partner, we bring your trial from clinical to commercial and beyond, with our unique ever-evolving supply chain solutions portfolio.

https://www.marken.com

Experience in this industry preferred, but not essential as we offer an extensive onboarding and training program to ensure you will be successful in the role.

Main Duties and Responsibilities, include but not limited to:

Overseeing the maintenance, calibration, and proper use of site equipment. Coordinating instrument calibrations, operational qualifications, and preventative maintenance in GMP equipment.

Dispatch - Scanning freight, accounting for freight, providing coverage for dispatch staff when they are on leave

Driver scheduling – routing jobs for drivers as needed, as well as dealing with driver queries and issues

Export operations –creating SLI, preparing labels and export pack for driver as needed

Credo packaging– Preparing and approving

Continuous improvement of QC processes

Dealing with sub-contractors and vendors

Airline bookings and other arrangements

Monitor all jobs daily to ensure TAT's and milestones are met.

Report status of shipments, expected ETAs and any potential delays

Co-ordinate shipments with ops department, agents & other Marken offices as required.

Review and approve risk assessment method statements

Communicate any issues or delays with client and all concerned parties

The successful candidate will have:

- Strong communication skillshttps://www.marken.com/
- Excellent problem solving and time management skills
- Strong skills to deliver excellent customer service to clients
- Ability to provide prompt and accurate service and build & maintain business relationships
- Ability to work through problems and identify areas of improvement
- Ability to multi-task
- Think quick on your feet.
- Ability to work independently as well as part of a team