Benefits:

• 7 days on, 7 days off schedule;
• Monday to Friday: Fixed hours from 4:30 pm to 6:30 pm, followed by on-call hours from 6:30 pm to 9:30 pm.
• Weekends and Public Holidays: on-call hours from 6:30 am to 8:30 pm.
• Annual Pay rate between $70,000 - $75,000 (pro-rata);
• Work from home comfort;

About the company:

As the heart of community care, Melville Cares provide a range of aged care services including home support, in​-home respite, transport services, social groups and more. Our vision, is that we at Melville Cares believe older peoples’ lives should be as fulfilling as at any other stage of life, and is achieved by our commitment to our values. By empowering our clients, building trust and engaging with compassion we walk alongside clients on their unique journey through later life assisting as much, or as little, as they choose.

About the role:

We're seeking a dedicated and passionate individual to join our dynamic team as On-Call Coordinator. This is a unique opportunity to play a crucial role in ensuring seamless continuity of care for our clients, all while enjoying the flexibility and comfort of a work-from-home schedule. As an On-Call Coordinator on our team, you'll work a unique 7-day rotation that allows you to dedicate one full week to your personal life and passions, followed by a week of focused work. If you are ready to make a positive impact while embracing the after-hours flexibility, we invite you to be part of our team at Melville Cares.

Key Responsibilities:

• Act as a central point of contact for after-hours communication, fostering strong relationships with clients and team members.
• Proactively manage and resolve client and staff incidents, ensuring timely and effective responses.
• Coordinate cover for unplanned staff absences and maintain service delivery during the off-hours.
• Bridge the gap between schedulers, coordinators, team leaders, and direct care staff, promoting a collaborative and supportive environment.
• Ensure compliance with Aged Care Quality standards, delivering the highest level of care to our clients.
• Securely manage client information with precision and timeliness.
• Work alongside dedicated schedulers, coordinators, team leaders, and direct care staff in a supportive and communicative atmosphere.

Essential Criteria:

• Minimum 2 years' experience in coordinating and/or scheduling community services or similar roles.
• Well-developed communication skills both verbal and written and interpersonal skills to develop effective relationships and resolve client and staff issues.
• Demonstrated decision making and problem-solving skills.
• Knowledge and understanding of the Aged Care standards, reablement approach to care and the quality improvement process.
• Demonstrated computer / Microsoft Office skills incorporating data base managed services.
• Demonstrated time management and organisational skills to effectively plan and prioritise workload.
• Current Police clearance.

Keen on joining our team?

Submit your application online, along with your up-to-date Resume.

The shortlisting process will begin shortly.

Please note that only short-listed candidates will be contacted.

Melville Cares values diversity and is an equal opportunity employer. We encourage applicants from diverse cultural and linguistic backgrounds, including Indigenous peoples, LGBTQIA+ individuals, and those with disabilities, to apply.