About the role

Austa Care is currently seeking a dedicated and proactive Network Administrator to join our growing team. This role is ideal for someone with a strong IT background who understands the importance of secure and reliable systems in delivering high-quality aged care and disability support services within multicultural communities.

As a Network Administrator, you will be responsible for maintaining and optimising our internal IT infrastructure, ensuring smooth network operations, safeguarding data security, and providing technical support to our team across all service locations.

Key Responsibilities

Maintain, configure, and monitor the organisation’s computer networks, including LAN, WAN, and internet systems, ensuring optimal performance and security.

Install, upgrade, and manage servers, switches, routers, firewalls, and other network infrastructure in compliance with industry standards.

Troubleshoot and resolve network issues and outages promptly to minimise disruption to care services.

Implement and manage network security measures, including antivirus, data backup systems, user access controls, and firewalls to protect sensitive healthcare and client data.

Monitor system performance and proactively identify potential areas for improvement or risk.

Coordinate with IT vendors and service providers for system maintenance, upgrades, and technical support.

Manage user accounts, permissions, and system backups in alignment with internal data security and privacy policies (including HIPAA- and NDIS-compliant frameworks).

Document network configurations, procedures, and infrastructure maps for internal use and compliance audits.

Provide technical support and training to staff on network-related issues and best practices.

Participate in IT strategy discussions and support digital transformation initiatives aligned with aged care and disability service delivery.

Requirements

A diploma or higher qualification in Information and Communication Technology (ICT) or a related field is essential.

Minimum 10 years of professional experience in network administration, system support, or related ICT roles.

Strong technical knowledge of network infrastructure, including routers, switches, firewalls, and VPNs.

Solid understanding of cybersecurity principles, data privacy, and compliance requirements.

Experience in troubleshooting, system upgrades, performance monitoring, and documentation.

Ability to work independently and collaboratively in a fast-paced, service-oriented environment.

Excellent communication skills and a proactive approach to problem-solving and support.