We are looking for a friendly and enthusiastic person to join our team as a Duty Manager in beautiful Lake Illawarra. They may be someone who has had management experience or someone who is looking to take on a Duty Manager role and progress their hospitality career.

As Duty Manager, your role is a crucial one. You are to be a leader and a mentor to your fellow colleagues by setting the example of what it means to go ‘above and beyond’ to provide exceptional customer service. You are responsible for certain aspects of the hotel in order to achieve its smooth operation;

Operational Excellence: Assist in the day-to-day operations and functions, ensuring smooth and efficient workflows. From coordinating events to managing inventory to overseeing staff, you'll play a pivotal role in keeping the pub running like a well-oiled machine.

Customer Service Champion: Be the face of hospitality! Foster a warm and welcoming environment for our patrons. Your exceptional customer service skills will ensure that every visit to our pub is an memorable experience and always met with fun and positivity.

Team Leadership: Inspire and lead a team of enthusiastic individuals. Your leadership will be instrumental in maintaining a positive and motivated team, dedicated having fun at work and to delivering exceptional customer experiences.

Problem Solver Extraordinaire: Handle challenges and compliance with grace and creativity. Whether it's resolving customer issues or addressing operational hiccups, your problem-solving skills will be put to the test.

Collaborative Spirit: Work closely with the General Manager and your support team to implement strategies for growth and improvement. Creatively contribute to venue promotions and offerings. Your insights and collaborative mindset will contribute to the overall success of our establishment.

Additional information

We pay an excellent salary and bonuses for the right candidate.

We offer training and development opportunities in this role.

Night and weekend work is essential.

Parking available onsite.

RSA/RCG essential.

The Lake Illawarra Hotel is part of a wider group with 12 hotels, we offer real career development. We employ high performing and driven managers to ensure that we can deliver on our purpose; To provide exceptional customer experiences that leave a lasting impression in the community.

Growing business, growing opportunities, come join us on our journey to success!