About the role

We are seeking an experienced and dedicated Duty Manager to join our team at the Assyrian Sports and Cultural Club in Fairfield Heights, NSW. As the Duty Manager, you will play a crucial role in ensuring the smooth and efficient operation of our club, overseeing the day-to-day management of the facility and leading a team of staff.

This is a full-time position, providing you with the opportunity to contribute to the continued success of our thriving club within the local community.

What you'll be doing

Supervising and coordinating the work of customer service, food and beverage, and other front-of-house staff

Ensuring high standards of customer service and guest satisfaction

Handling customer inquiries, complaints and feedback in a professional and timely manner

Overseeing the daily operations of the club, including cash handling, inventory management, and reporting

Assisting in the development and implementation of policies and procedures to enhance the club's operations

Promoting a positive and inclusive work environment for all employees

Liaising with other departments and management to address any issues or concerns

What we're looking for

Minimum 2-3 years of experience in a similar duty manager or supervisory role within the club or pub industry

Excellent customer service and communication skills, with the ability to interact effectively with staff and guests

Strong problem-solving and decision-making abilities, with the capacity to handle multiple tasks and priorities

Proficient in cash handling, inventory management, and reporting

Demonstrated leadership skills and the ability to motivate and manage a team

Familiar with relevant health and safety regulations and able to ensure compliance

Flexible and adaptable, with the ability to work a variety of shifts, including weekends and public holidays

What we offer

At the Assyrian Sports and Cultural Club Ltd, we are committed to providing a rewarding and supportive work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

- Opportunities for career development and progression
- Half priced food and beverage
- Gated private and covered staff parking
- A collegial and collaborative team environment

About us

The Assyrian Sports and Cultural Club Ltd is a vibrant hub for the local community. As a growing organisation, we are passionate about delivering exceptional experiences for our members and guests.

If you are excited by this opportunity and believe you have the skills and experience to excel as our Duty Manager, we encourage you to apply now.