🌎 About SCM Group & SCM Group Australia

SCM is a globally recognized Italian multinational, leading the woodworking machinery industry since 1952. With a presence across five continents and a dedicated team of over 4,000 professionals, SCM specializes in advanced woodworking technologies for furniture, joinery, construction and timber-based industries. As a trusted partner to manufacturers worldwide, SCM continues to drive innovation, sustainability, and excellence in the woodworking sector.

SCM Group Australia operates major centres in Sydney, Brisbane, Adelaide, Melbourne, and Perth. With a dedicated team of over 50 professionals nationwide, we provide solutions-driven consultancy and technical expertise to businesses across diverse industries. As an integral part of SCM’s global network, we help our customers optimize production processes, enhance efficiency, and achieve sustainable growth.

🎯 Role Overview

As Spare Parts Manager, you'll be a key member of the leadership team, reporting directly to the CEO. You’ll be responsible for managing the Spare Parts division — leading the team, overseeing warehouse operations, driving inside sales, and ensuring a high standard of customer service across Australia and New Zealand.

This is a high-impact role that touches logistics, sales, strategy, and customer experience.

📌 Key Responsibilities

· Lead, support, and develop a team of Spare Parts Specialists.

· Oversee day-to-day operations of the spare parts warehouse, ensuring optimal inventory levels and logistics efficiency.

· Act as escalation point for customers and internal teams, ensuring satisfaction and driving loyalty.

· Collaborate closely with HQ teams in Italy to align on processes and strategies.

· Develop and execute marketing plans for spare parts and related service offerings.

· Define and implement procedures to support business growth and operational improvement.

· Manage the full spare parts purchasing process, including vendor relationships and third-party sourcing.

· Provide spare parts support to internal sales teams and distributors.

· Oversee accounting tasks such as provisions, stock obsolescence, invoicing, P&L analysis, and reporting.

· Establish and track KPIs to drive continuous improvement.

· Use digital tools (e.g. CRM and Microsoft Dynamics 365) to enhance customer care and team efficiency.

· Support and promote use of SCM E-shop for comfortable and efficient spare parts ordering.

· Manage key customer accounts, including regular site visits to build strong relationships.

🎓 Qualifications & Experience

· Bachelor's degree and minimum 5 years' relevant experience, or equivalent combination of education and professional experience.

· Minimum 3 years in a managerial/supervisory role within spare parts, logistics, customer service, or inside sales.

· Experience in B2B environments, ideally in the industrial machinery sector.

· Familiarity with spare parts, inventory, and supply chain management.

· Proficiency in CRM systems (preferably Microsoft Dynamics 365), Microsoft Office, and SharePoint.

· Strong commercial mindset, customer focus, and team leadership skills.

🚀 Why Join SCM Group Australia?

Work for a Global Leader – Be part of an international company with a strong industry reputation and over 70 years of innovation.

Collaborative Culture – Work with a passionate, knowledgeable, and supportive team.

Critical Operations – Play a key role in delivering fast, reliable service and strengthening customer loyalty across Australia and New Zealand.

Ready to take on this exciting challenge? Apply now and be part of SCM Group Australia’s journey to drive innovation, elevate customer engagement, and strengthen brand excellence!