The Company

Our client is a global provider of Industrial Products & Services sold into the Rail and Marine Industry. They are now looking to appoint a Spare Parts Specialist and Project coordinator to their Smithfield team.

Reporting to the National Parts & Service Manager you will manage daily relationships with all customers to ensure they receive the highest level of customer service, including rapid response to Spare Parts quotation requests. This is a permanent position.

Spare parts duties

• Prepare and communicate Spare Parts quotes including updated prices and lead-times
• Ensure the most efficient and timely processing of Spare Parts orders from receipt of purchase order through to invoicing and delivery to customer.
• Manage customer order banks and Spare Parts deliveries to ensure highest levels of customer satisfaction and achievement of required customer KPI’s through communication, reporting, prioritising and expediting as required
• Monitor and report on direct Spare Parts sales delivery performance, revenue and profitability for all mobility customer accounts
• Manage and close out customer Spare Parts quality inquiries and issues
• Ensure purchase orders received are correct and are processed in accordance with company policies and Terms and Conditions of Sale
• Complete daily invoicing of Spare Parts and component sales from dispatch notes
• Assist with Spare Parts planning internally and externally leading towards increasing the company Spare Parts market share and maximising stock turn
• Generating weekly expediting reports sharing with customers updated ETAs

Project Coordination duties

• Efficient Project coordination to ensure timely overhaul/repair deliveries.
• Project planning with customers
• Parts forecasting to meet project delivery schedule
• Liaising with workshop teams nationally to ensure timely project delivery
• Liaising with subcontractors/3rd parties as needed
• Update customers on project progress via monthly meetings

Qualifications required

• Spare parts/distribution operation
• Project/delivery management desirable
• Mechanical/electrical knowledge desirable not essential
• Excel experience
• Customer service experience
• Full Australian working rights

If you match the essential criteria and are looking to make your next career move, click apply now email me directly at:
[email protected]
* Only successful candidates will be contacted.