ABOUT THE ROLE
As a Client Support Representative, we’re looking for a warm, proactive, and people-loving individual. You'll be the friendly first point of contact for our allied health services in our Cheltenham Office.

The Client Support Representative role is a chance to genuinely connect with individuals and help them get the support they need. You'll be working in-office, side-by-side with a supportive and energetic team, in a role that’s equal parts meaningful and rewarding.

Key Responsibilities:

• Be the friendly voice on the phone and inbox, handling enquiries, referrals, and bookings.
• Support our clinicians and team leaders with scheduling and day-to-day admin.
• Keep the wheels turning in the office with seamless coordination.
• Build strong relationships with clients and teammates alike.

Bring your personality, communication skills, and a love of helping others and we’ll provide the rest!

For more information or to request the position description, contact Senior Talent Partner Tess Veliz at 0423 181 749 or via email at tess.veliz@national360

ABOUT YOU

• A working knowledge of the NDIS sector.
• 2+ years of experience in an administration role.
• Administration or Reception experience in s Healthcare setting (highly regarded).
• Sound MS Office, data entry skills and booking platforms (Word & Excel).
• Excellent written and verbal communication.
• Sharp attention to detail and the ability to multitask under pressure.
• Quick thinking and confidence managing high-volume enquiries.
• NDIS Worker Screening Clearance and WWCC (or willingness to obtain).
• Willing to work predominantly at our Cheltenham Office, with the opportunity to work from home.

ABOUT US
Founded in 2006 by Heidi Long, National 360 has grown into one of Australia’s leading providers of community-based allied health services. With 22 offices across six states, we’re known for our strong local connections and commitment to quality care. As an NDIS-registered provider, our team delivers services in Occupational Therapy, Physiotherapy, Speech Pathology, Behaviour Support, and Early Childhood Intervention.

360 BENEFITS
As part of our team, you’ll have access to our 360 YOU and 360 Champions programs, which include:

• Generous Paid Parental Leave entitlements.
• 24/7 access to mental health and medical support for you and your family.
• Fitness Passport and regular wellness initiatives led by our Wellbeing Committee.
• Discounted private health insurance premiums and full excess coverage for planned or emergency hospital stays.
• A Work laptop.
• Novated leasing.
• Pet-friendly offices.
• Team-building events and funds for team celebrations.

For further detail about our industry-leading benefits & reward programs, visit https://national360.com.au/360-benefits-rewards/

OUR COMMITMENT TO YOU
National 360 is committed to responding to all candidates who apply, regardless of the outcome. We strive to ensure that every candidate is treated with fairness and receives clear, timely communication throughout the recruitment process.

We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national originor ethnicity. We believe each person’s uniqueness makes us even better at the work we do.