Hawthorn and East Melbourne, VIC

Medical Administration (Healthcare & Medical)

Part time (Hawthorn onsite - Monday/Tuesday/Thursday) and Full time (East Melbourne - 1 day WFH) available

We have a wonderful opportunity to welcome a skilled, motivated, and enthusiastic Client Support Services Officer to our friendly and supportive Melbourne team.

At neurocare, we’re proud to be a global leader in the growing field of digital therapeutics. We offer innovative neuropsychology services to support individuals experiencing Depression/Anxiety, ADHD, PTSD, and OCD, using a personalised and evidence-based approach that combines neuromodulation with psychotherapeutic care. Our goal is to help deliver sustainable, meaningful outcomes for each person we support.

Our Client Support Services team plays a vital role in making this possible. By managing key administrative tasks and maintaining accurate client information, they ensure our clients and clinicians are well-supported at every step. This behind-the-scenes care helps create a smooth and positive experience for those seeking our services.

What you’ll be doing:

As part of our welcoming Client Services team, you’ll play a key role in supporting both our clients and clinicians by ensuring a smooth and positive experience from first contact through to ongoing care. Your day-to-day will include:

Being a friendly and helpful first point of contact for clients – both in person and over the phone

Providing excellent customer service and creating a warm, supportive environment

Working closely with our qualified healthcare professionals to assist with tasks that complement therapeutic care

Supporting intake and assessment processes for new clients

Managing competing priorities in a calm and organised manner

Answering calls and responding to client enquiries

Following up on referrals to ensure timely service

Booking and confirming appointments

Processing client payments and claims (private, Medicare, and NDIS)

Entering data accurately and handling essential paperwork

Maintaining and organising patient records and notes

Being a flexible team player, happy to assist with additional tasks when needed

About you:

You’re someone who enjoys working in a people-focused role, and you thrive in an environment where empathy, efficiency, and adaptability are key. Ideally, you’ll bring:

Experience in a healthcare, mental health, or disability-related setting

A background in psychology (a Bachelor’s degree is a plus)

At least 1 year of experience in a similar administrative or client support role

Strong customer service skills and a genuine interest in supporting others

Confidence using Microsoft Office and a knack for learning new systems

Excellent communication, organisation, and time management skills

A proactive approach and great problem-solving abilities

Flexibility and a positive, team-oriented attitude

Experience with Medicare billing and receipting is a bonus

A commitment to confidentiality, professionalism, and collaborative team work

Able to commit to long term employment

The benefits:

Competitive salary package

A fulfilling and varied role that makes a difference

Family-friendly hours: 9am to 5pm

Opportunities for career growth and professional development

A supportive, experienced multidisciplinary team to work alongside

We are committed to equal employment opportunity, ethical practices, the principles of cultural diversity and promote a smoke free work environment.

Salaries will be considered at 60-63,000 per annum pro rata + superannuation. Start date is ASAP.

Does this role sound like you? If so, we’d love to hear from you. Click on the Apply button or contact Alexandra Crocker-Kloet on [email protected]