• Regular performance feedback and performance review process
• Supportive environment and caring work culture with work/life balance
• Cultural Diversity
• Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
• Flare Employee Discounts Program
• 17.5% Annual Leave Loading
• Employee Assistance Program (EAP)

• Full-time Maximum Term position available to 14 August 2026, based at our Little Collins St location
• Provide effective administrative support to all teams within the Education Performance Unit as required
• Annual salary is $62,501 + 12% super
• Other benefits include:

About the position

We are seeking applications for an Education Peformance Support Officer position at our Little Collins St location. If successful, you will provide effective and high-quality administration support to internal stakeholders. Working closely with the Coordinators in the Education Performance Unit, this position contributes to the smooth functioning of the Education Performance Unit and supports compliance and quality assurance activities.

To be considered for this position you will be able to demonstrate the following key selection criteria:

• Minimum of Certificate III in Business Administration or similar field; and/or at least 1 years' experience in an administration role
• Demonstrated ability to provide administrative support in a funded/contracted setting, including the ability to communicate with a range of people (for example, CALD communities and difficult clients)
• Demonstrated knowledge of various administrative functions in Education programs including SEE, Skills First, AMEP and ACFE
• High level IT skills including use of online platforms in registering and enrolling Education clients
• Proficient in Student Management Systems, MS Outlook, Word, Excel, PowerPoint and Teams
• Demonstrated ability in using online platforms to support clients and client data reporting
• Ability to work with datasets and maintain data integrity
• Accuracy and attention to detail in data processing and recordkeeping
• Ability to generate regular reports, undertake basic analysis of results and make simple recommendations to management to highlight concerning changes
• Demonstrated ability to take initiative, problem solve and take the extra mile to engage clients
• Experience working with client management systems and/or government reporting systems (ARMS, Workforce Australia, SVTS, inputting and extracting data
• Possess strong organisational and time management skills, including the ability to effectively prioritise tasks from multiple stakeholders
• Exposure to financial processes, payments and/or petty cash management
• Ability to work both independently and collaboratively as part of a team in a busy environment
• Excellent spoken and written communication and presentation skills, including Some editing skills
• Ability to maintain manual and electronic records
• Demonstrated attention to detail
• Incumbents will be expected to work across multiple sites as required

To apply for this position please submit:

• Your current resume
• Cover letter addressing the key selection criteria outlined above

Applications for this position will be accepted up to 6 pm on Friday, 15 August 2025, however interviews and other selection processes will commence as suitable applications are received.

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights