Amaroo Care Services Inc. Is a leading provider of Retirement Villages, Home Care and Residential Aged Care Services. With high quality facilities and service, our residents enjoy genuine care and a relaxed lifestyle. We are a flexible and community-based organisation committed to making your career with us the best it can be.

About the role:

We are seeking a dedicated, energetic and experienced Manager to lead and grow our Amaroo@Home program, with a focus on enabling our clients to continue to live in their home whilst receiving the support they need in a safe, caring environment for the client and staff.

Reporting to the General Manager Independent Living and Home Care, you will be responsible for the operational, budget, financial management, and quality improvement of the home care services offered in Gosnells and Denmark. This role has a strong emphasis on increasing the volume and range of services delivered.

Key responsibilities:

Quality Improvement

Participate in clinical governance meetings, evaluate effectiveness of current policies, and design, implement, and evaluate internal audits. Review policies and procedures, including clinical, and communicate any changes.

Apply knowledge to the assessment, planning and evaluation of care provided and funded by Home Care Packages, brokerage agreements and private funding agreements.

Lead external audit activities initiated by Quality and Safety Commission and the implementation of legislation as required as an Approved Provider of Home Care Packages.

Regularly review complaints, audit findings, hazards, near misses, incidents and injury reports and the implementation of the continuous quality improvement process.

Budget and Financial management

Prepare and monitor Home Care Package budgets, monitor closing balances to ensure that provided support is adequately funded and action taken to remedy deficit balances should they occur.

Responsible for development and driving of activities to ensure achievement of growth targets, review monthly, complete gap analysis, and implement remedial action to manage organisational budgets.

Reporting and other operational duties

Responsible for the formation, content and delivery of a monthly report to the Executive, and external reporting to regulatory authorities as required.

Abiding by delegated authority policy, the Home Care Manger is responsible for overseeing procurement required for service delivery functions.

Responsible for staff recruitment, identifying training gaps and initiate training programs to ensure that the staff have the skills and abilities to deliver high quality services.

Preparation of the Amaroo Home Care Consumer newsletter to facilitate communication with consumers.

Provide after hours support for the care team, particularly the escalation of concerns that occur on weekends and after hours.

Responsible for the investigation and remedy of complaints by staff and customers.

Meet regulatory requirements in accordance with the parameters of the position.

Skills and experience required:

Minimum 5 years of management and leadership experience ideally in a Home Care environment, preferably with clinical experience.

Business acumen and previous experience in managing profit and loss business unit.

Experience in quality management systems, and commitment to principles of continuous quality improvement.

Experience in leading and managing a sales and service team in a highly competitive environment.

Excellent interpersonal communications skills, with ability to engage with consumers and families to promote and foster positive relationships.

Demonstrated ability to develop, influence and lead effective teams, particularly in a remote environment.

Valid driver's license, current National Police Clearance not less than 6 months, and current flu vaccination.

Ability to travel to Denmark as and when required.

Benefits and perks: In return, Amaroo will provide you with-

Flexible work arrangements considered

Competitive salary

Great Salary Packaging options

Free onsite parking and own cafe