A fantastic opportunity exists for an experienced Level 2 IT Support Technician who enjoys the flexibility of field work and thrives on solving problems in person. This role offers variety, autonomy, and the chance to work directly with clients across the Sydney metropolitan area.

My client is a leading supplier of IT and Security solutions and has a well known presence across the Australian market.

About the Role

This is a field-based Level 2 Technical Support position providing onsite support to a broad range of clients. You will deliver high-quality IT services including troubleshooting, diagnostics, installations, and escalation support.

You will be responsible for addressing incidents that cannot be resolved remotely—providing hands-on technical support, maintaining infrastructure, and ensuring customer satisfaction across multiple locations.

Key Responsibilities

Provide onsite Level 2 technical support for desktops, laptops, mobile devices, printers, and peripherals

Troubleshoot network, software, and hardware issues across Windows environments

Conduct installations, system upgrades, and hardware rollouts

Work closely with Level 3 engineers and third-party vendors for complex escalations

Deliver clear, professional communication to clients at all levels

Accurately document issues, fixes, and infrastructure changes

About You

Current or recent experience in a Level 2 IT support or field technician role

Proficient with Microsoft Windows OS, Office 365, Active Directory, and basic networking

Comfortable working with ticketing systems and following ITIL-based processes

Strong communication and interpersonal skills

Current driver's licence and access to a reliable vehicle

Ability to work autonomously and manage competing priorities

On Offer

Base salary of $85,000 - $95,000 per annum

Super at 11.5%

Car Allowance of $12k

Quarterly profit share bonus

Salary reviews

Genuine and variety of clients to work with

My client is looking to begin interviewing asap for the right applicants.

Click apply or send a copy of your CV to blake@salexo.com.au

You can contact me on 02 9922 9688 for a confidential chat.