We are looking for a motivated and genuinely passionate IT support professional who lives and breathes what they do both at work and at home in their spare time.

Are you currently working for or experienced with an MSP providing either level 2 or level 3 IT support to a varied client base ?

Do you want an opportunity that provides you with genuine growth and ability to progress your role ?

A fantastic opportunity exists for an experienced Level 2 or 3 help desk professional who enjoys the flexibility of field work and thrives on solving problems in person and optimising their clients software and systems. This role offers variety, autonomy, and the chance to work directly with clients across the Sydney metropolitan area.

My client is a leading MSP that covers the east coast of Australia and has a wide variety of clients.

About the Role

This is a field-based position providing onsite support to a broad range of clients and optimisation of their systems. You will deliver high-quality IT services including troubleshooting, diagnostics, installations, and escalation support.

Key Responsibilities

Provide direct on-site optimisation and support for the companies clients

Audit the clients systems and provide fixes to increase speed and workflow

Work closely with a number of different industries

Troubleshoot network, software, and hardware issues

Deliver clear, professional communication to clients at all levels

Accurately document issues, fixes, and infrastructure changes

About You

Want to be face to face with clients

Must be an Australian PR or Citizen

Live and breath your industry

Currently work for an MSP providing Level 2 or Level 3 work

Proficient with Microsoft Windows OS, Office 365, Active Directory, and basic networking

Comfortable working with ticketing systems and following ITIL-based processes

Strong communication and interpersonal skills

Current driver's licence and access to a reliable vehicle

Ability to work autonomously and manage competing priorities

On Offer

Base salary of $80,000 - $95,000 per annum

Super at 12%

Car Allowance of $12k

Quarterly profit share bonus

Salary reviews

Genuine and variety of clients to work with

My client is looking to begin interviewing asap for the right applicants.

Click apply or send a copy of your CV to [email protected]

You can contact me on 02 9922 9688 for a confidential chat.