We’re working with a highly respected Managed Service Provider supporting schools and education facilities across Australia and New Zealand — and they’re on the hunt for a passionate Helpdesk Support Engineer (Level 1/2) to join their team in Bowral (with work-from-home flexibility).

If you love solving tech problems, enjoy helping people, and want to work somewhere where your contribution is valued — this is your role.

What You’ll Be Doing

Be the go-to problem-solver for staff and students – providing remote and phone-based support

Troubleshoot a mix of hardware and software issues with patience and clarity

Support Microsoft 365 environments, cloud tools, and basic networking setups

Log and track tickets, escalate complex issues when needed

Contribute to a collaborative team and keep learning as you go

What You’ll Bring

2+ years in an IT support/helpdesk environment (Level 1/2)

Solid experience with Microsoft 365, Windows OS, and basic networking (DNS, DHCP, TCP/IP)

A strong communicator – confident in translating tech speak for non-tech users

A genuine desire to help people and solve problems

Cert III/IV in IT (or higher); MS-900 cert is a bonus (or willingness to gain it)

Ready to learn more?

Please Apply for this job and we will be in touch with everything you need to know. Looking forward to hearing from you.