About the role

We're seeking a talented Level 2 Service Desk Engineer to join our dynamic team at KPJ Technical Services Pty Ltd. In this full-time role, you'll be responsible for providing exceptional IT support and troubleshooting to our valued clients in the Milsons Point, NSW area. With a strong focus on customer satisfaction, you'll be the go-to expert for our clients, ensuring their technology needs are met with efficiency and expertise.

What you'll be doing

Provide advanced-level technical support and problem-solving for a variety of IT systems and applications

Diagnose and resolve complex hardware and software issues, escalating to higher-level support as needed

Assist with the implementation and configuration of new IT systems and technologies

Maintain and update IT documentation, knowledge base articles, and training materials

Collaborate with cross-functional teams to ensure seamless service delivery

Proactively monitor systems and identify potential issues to prevent disruptions

Provide on-site and remote support as required

What we're looking for

Minimum 2-3 years of experience in a Level 2 or higher IT support role

Strong technical skills and expertise in troubleshooting and resolving a wide range of IT issues

Excellent communication and customer service skills, with the ability to explain complex technical concepts in a clear and concise manner

Proficient in Windows, Servers, Citrix, as well as common business applications and software

Familiarity with ticketing systems, remote support tools, and IT asset management

Problem-solving and analytical skills to identify and address the root cause of issues

Ability to work independently and as part of a team

Motivated and proactive with a keen interest in emerging technologies

What we offer

At KPJ Technical Services Pty Ltd, we believe in fostering a collaborative and supportive work environment. We offer a competitive salary, opportunities for career advancement, and a range of benefits, including:

• Comprehensive training and development programs
• Flexible work arrangements
• Team-building events and social activities

About us

KPJ Technical Services Pty Ltd is a leading provider of IT solutions and services in the Milsons Point, NSW area. With a focus on delivering exceptional customer service and innovative technology, we've built a reputation for excellence in the Information & Communication Technology industry. Join our team and be a part of our continued growth and success.

Apply now to become our next Level 2 Service Desk Engineer!

Applicants must be eligible to work in Australia.

Please only apply if you have the required technical experience and right to work in Australia.

Please direct your application to Chao Feng