🏢 About Systima

Systima is a growing Managed Services Provider (MSP) with offices in Melbourne and Sydney. We support clients across a wide range of industries, delivering technical solutions with a focus on reliability, performance, and great service. We’re now looking for a senior-level engineer to join our Sydney team as a technical go-to for advanced support and future project delivery.

🎯 About the Role

This is a senior technical support role within our Support Services Team, based at our Alexandria office. You’ll work closely with other senior engineers and our Professional Services Team to resolve complex client issues, support escalated requests from the broader technical team, and contribute to project delivery as the Sydney presence grows.

🛠 Key Responsibilities

Provide senior-level support across Microsoft 365, Azure, Windows Server, and networking environments

Assist with escalated support tickets from the Support Services Team

Deliver strong desktop and end-user support, including Line of Business (LOB) application troubleshooting

Contribute to knowledge sharing through structured documentation in a knowledge base system

Maintain consistent and professional communication with clients and vendors

Identify root causes of recurring issues and assist with problem resolution strategies

Support project delivery alongside the Professional Services Team as the Sydney office scales

✅ What You Bring

Minimum 5 years’ experience in a senior technical support or Level 3 position (MSP preferred)

Strong troubleshooting capability across cloud, server, and network infrastructure

Solid experience with Microsoft 365, Azure AD, Intune, and Windows desktop/server environments

Proven experience supporting LOB applications (desirable)

Familiarity with security tooling such as Microsoft Defender, IAM, SIEM, or EDR platforms (desirable)

Strong written and verbal communication skills

Ability to document and maintain technical articles within a knowledge base system

Industry certifications such as MCP, AZ-104, or CCNA are highly regarded

💼 What We Offer

Competitive salary: $90,000 – $100,000 + super

A supportive and collaborative Sydney-based team environment

Opportunities to grow into project work and infrastructure delivery as the local office expands

Exposure to modern toolsets including HaloPSA, Microsoft Defender, Huntress, and more

Clear pathways for development across both Support Services and Professional Services streams