Mental Health Clinical Support Coordinator

For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

Position details

• Full-Time/Part-Time, Maximum Term Contract until February 2026 (Parental Leave Cover)
• Classification: Registered Nurse Level 2: $100,064 - $105,123 per annum (pro rata) + Superannuation or Health Professional Level 2: $94,927 - $106,210 per annum (pro rata) + Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
• Generous above-award pay and entitlements (see details below)
• Location: Medicare Mental Health phone service - Country SA

About your new role

The Mental Health Clinical Support Coordinator (MHCSC) will have a background in Social Work, Nursing, in Occupational Therapy or Psychology.

As a MHCSC, you will be part of a multidisciplinary team who delivering high-quality mental health intake, assessment, triage, and referral services for individuals in the community who experience mental health issues and are seeking support. The priority of the MMHps is to connect people seamlessly to the most appropriate local service to meet their identified needs, consistent with the 'stepped care' approach.

MHCSC will provide an initial identification and assessment of individuals' needs, as well as assist people requiring general information. MHCSC will have responsibility for undertaking an assessment using the Commonwealth's Initial Assessment and Referral Decision Support Tool (IAR-DST) and supporting the non-clinical team to determine the level of clinical oversight, and key decisions required in matching people with the appropriate support service.

The Mental Health Clinical Coordinators will work as part of a collaborative team approach, supported by regular opportunities to reflect upon their practice and access comprehensive training and supervision.

About the Program

Medicare Mental Health phone service (MMHps), is funded by Country SA Primary Health Network (CSAPHN). The MMHps is an accessible and welcoming central intake and assessment service that will connect people to the most appropriate services that meet their identified needs. This may include a referral to a MNC, other available local PHN-commissioned services, jurisdictional services, online or private services.

This is primarily a phone-based service, taking direct incoming referral calls through an established 1800 mental health intake number. Utilising the Initial Assessment and Referral Decision Support Tool (IAR-DST) to support a nationally consistent evidence-informed initial assessment and referral process, the team is made up of clinical and non-clinical staff who receive enquiries and support people to reach the appropriate service. Choice and agency for consumers will be prioritised when connecting people to services.

During the initial establishment phase, phone services will be staffed and operational during core business hours (9:00am to 5pm Monday to Friday). Over time, as demand for the service grows, opening hours may be adjusted in response to demand and to complement availability of other services.

What you will bring to the role

• The MHCSC will be either a Registered Psychologist, Occupational Therapist or Registered Nurse with a current annual practicing certificate from the Australian Health Practitioner Regulation Agency essential, or a Social Worker with Australian Association of Social Worker (AASW) membership.
• Demonstrated experience in the provision of mental health assessment and supporting consumers with presenting mental health concerns
• Experience working with client information systems, maintaining accurate documentation and data collection
• Demonstrates integrity and credibility, and fosters open honest communication
• Demonstrates commitment to the organisation and its values
• Adapts to the team and contributes to a positive team dynamic

What will Neami offer in return?

• Generous additional leave entitlements including 16 weeks Paid Parental Leave, 6 weeks Paid Partner Leave, 2 days Wellness Leave, 2 days additional Carer's Leave and 3 days Compassionate Leave per occasion pro rata
• Access to paid study leave and discipline-specific paid external supervision
• Professional development through regular practice development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
• Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family
• Flexible work arrangements are available for maintaining your work-life balance
• 17.5% Annual Leave Loading

What the role requires

• Nationally Coordinated Criminal History Check (police check) - disclosable outcomes considered
• Current Working with Children Check - required before commencement of work
• Current Nursing AHPRA registration
• Current Australian drivers licence and access to a car
• Australian working rights

How to apply

The terms and conditions of the role are listed in the attached position description (please select paperclip icon).

To apply for this position, please:

• Click the 'Apply' button where you will need to create a username and password
• Upload your resume and cover letter

When applying for this position, you are asked to tell us about your previous work experience, your suitabillity for this role and your answers to any target questions (where asked). Please include in your application how you would prefer to be contacted (whether via email, text or phone call).

If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity. We're passionate about creating opportunities and supporting professional development.

If your application is shortlisted:

• We may invite you to have an informal phone conversation to discuss the role and get to know more about your experience and interest and answer your questions
• We may invite you to an interview (which may be in person or conducted online via Microsoft Teams) with up to three panel members from Neami

If you have any further questions regarding this role which are not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:

Diana Calic, Clinical Services Manager: [email protected]

If you have any technical issues when applying for this role, please email [email protected] for assistance. Note: applications will not be accepted at this email address.

Applications Close: Tuesday 22 July 2025