Clinical Services Manager

For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

Position details

• Full-Time, Permanent
• Registered Nurse Level 4: $134,012 - $151,993 per annum + Superannuation or Health Professional Level 4: $133,123 - $154,424 per annum+ Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
• Generous above-award pay and entitlements (see details below)

About the program

The Southern Wellbeing Hub is a service for people who are experiencing mental health concerns. The service delivery reflects principals of Trauma Informed Care and Recovery Oriented practice.

The Southern Wellbeing Hub service provides a holistic approach to care, addressing a range of social, physical, and emotional needs informed by Collaborative Relational Practice (CRP) and supported by best practice in evidence-based and evidence informed care. Individuals can access psychological services across the stepped care continuum, incorporating a lived experienced worker as first contact and throughout the service as part of the model of care.

Services range from low intensity therapeutic support, for people presenting with mild mental health conditions, to psychological therapies for people with mild to moderate conditions. Individuals with chronic and complex mental health conditions can receive clinical care coordination, Dialectical Behavioural Therapy (DBT) groups, and peer support services.

About your new role

The Clinical Service Manager (CSM) will ensure the Southern Wellbeing Hub provides safe and effective, immediate, and short to medium term responses to people experiencing severe and/or complex mental health issues. As the CSM you will initiate, lead, and coordinate strategic partnerships within the community, including Area Mental Health Services, Alcohol and Other Drug (AOD) services, local government, community housing, and health and welfare providers, to improve health and wellbeing outcomes for consumers. In collaboration with partners, staff, and consumers, the CSM will identify service gaps in the local community and develop appropriate models of service delivery to address these gaps.

The CSM will take a lead role in the assessment, planning, implementation, and evaluation of the Southern Wellbeing Hub with the support of the Senior Manager Operations.

The CSM will ensure services are provided in an accessible manner with mechanisms in place to regularly monitor the level of access achieved. The CSM will provide operational management and clinical leadership to the multi-disciplinary team, maintaining a culture within the workplace that promotes Dignity, Respect, and Inclusion for all.

The CSM will be a Registered Psychologist, MH Nurse, or Social Worker and will be expected to deliver psychological therapies as part of their position, drawing on discipline specific skills, to provide high quality interventions aimed at improving the mental health and wellbeing outcomes for consumers. The CSM will be active in developing and maintaining strong relationships within the community and build inclusive opportunities for consumer and carer input into service design. The CSM will promote quality improvement activities that leads to the further development and growth of services and programs that meet identified consumer needs.

What you will bring to the role

• Formal tertiary qualifications in Nursing, Psychology, Social Work or Occupationational Therapy
• Current full registration as a Registered Nurse with current annual practicing certificate from the Australian Health Practitioner Regulation Agency (AHPRA) essential

• Current full registration as a Psychologist, Occupational Therapist or Registered Nurse with annual practicing certificate from the Australian Health Practitioner Regulation Agency (AHPRA) essential, or full registration as a Social Worker with the Australian Association of Social Workers (AASW) > or be eligible to hold membership with the Australian Association of Social Workers (AASW)
• Experience working in cross cultural settings, especially with first nations people
• Experience working within a recovery-orientated service
• Excellent communicaiton skills
• Excellent report writing skills
• Computer literacy and written communication skils

Desirable

• Experience providing leadership to Lived Experience workforce

What will Neami offer in return?

• Generous additional leave entitlements including 16 weeks Paid Parental Leave, 6 weeks Paid Partner Leave, 2 days Wellness Leave, 2 days additional Carer's Leave and 3 days Compassionate Leave per occasion
• Access to paid study leave and discipline-specific paid external supervision
• Professional development through regular practice development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
• Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family
• Flexible work arrangements are available for maintaining your work-life balance
• 17.5% Annual Leave Loading

What the role requires

• Nationally Coordinated Criminal History Check (police check) - disclosable outcomes considered
• Current Working with Children Check - required before commencement of work
• Current Nursing AHPRA registration
• Current Australian drivers licence and access to a car
• Australian working rights

How to apply

The terms and conditions of the role are listed in the attached position description (please select paperclip icon).

To apply forthis position, please:

• Click the 'Apply' button where you will need to create a username and password
• Upload your resume and cover letter

When applying for this position, you are asked to tell us about your previous work experience, your suitabillity for this role and your answers to any target questions (where asked). Please include in your application how you would prefer to be contacted (whether via email, text or phone call).

If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity. We're passionate about creating opportunities and supporting professional development.

If your application is shortlisted:

• We may invite you to have an informal phone conversation to discuss the role and get to know more about your experience and interest and answer your questions
• We may invite you to an interview (which may be in personor conducted online via Microsoft Teams) with up to three panel members from Neami

If you have any further questions regarding this role which are not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:

Rebecca Harvey, Senior Manager Operations - Integrated Support: [email protected]

If you have any technical issues when applying for this role, please email [email protected] for assistance. Note: applications will not be accepted at this email address.

Applications Close: Sunday 20 July 2025

About Neami National

We're Neami. We're big believers in everyone having the opportunity to live a full life. We support people to achieve wellbeing and mental health outcomes that matter to them. We provide services across Australia for mental health and wellbeing, housing and homelessness and suicide prevention.

For some people, this means having a stronger sense of self. For others, it may mean nurturing relationships or building the confidence to tackle tomorrow. We support people to improve their quality of life in a way that suits them.

We're proud to support 34,000+ people living with mental health challenges each year across Australia and offer services over 40 different Indigenous lands.

Values

Together with our vision and purpose, our values define who we are and guide the way we operate. They are fundamental to our identity, and we align all our actions with them.

• Connecting
• Collaborating
• Learning
• Belonging

Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. ClickHere for full statement.