About Us

At Reflections Holiday Parks, our purpose is to share nature’s playground with our guests in a way that gives back to our communities and nurtures the environment.

We proudly care for 41 unique destinations, all located on iconic NSW Crown Land. Our focus is on creating memorable experiences, not just for our guests, but also our team. As NSW largest holiday park operator, our unique, nature-inspired offerings really set us apart from the rest.

We are proud to be the first holiday park group to be certified as a social enterprise, so you can be assured that we do business for good. Our profits are aligned to our purpose in four key ways – Social, Culture, Environment, and Economic.

The Role

Located on Bundjalung Country, this park is the ideal location for an experienced people leader to unleash their potential and drive guest engagement and business growth. By identifying new opportunities and supporting the team in delivering an exceptional guest experience the Assistant Park Manager at Byron Bay will foster a positive work environment where employees feel connected to the park’s mission, take pride in their contributions, and are committed to the park’s success. Assisting the Park Manager in leading the implementation of new processes, products, and services to align with strategic goals, the Park Manager champions a customer-focused culture and ensures all operations comply with regulatory standards.

In this role, you will:

• Build team skills through coaching, training and developing staff
• Support the daily functions of the park by working as the Guest Services Officer on duty
• Support the daily functions of the park by working with the Housekeeping team and assisting in room turnovers
• Supervise Park Employees and oversee daily work where required, including developing and managing daily tasks
• Assist Park Manager with park expenditure in line with budget
• Conduct routine park inspections including daily walk around and monthly audits as prescribed

About You

The successful candidate will be able to:

• Experience in a supervisory role, or senior administrative role.
• Experience working in Hospitality & Tourism, preferably in Guest Services, Housekeeping or Grounds Maintenance.
• Ability to accept responsibility for park management
• Knowledge of WHS issues and safe work practices
• Current Driver Licence

The Perks

In addition to a competitive salary and hybrid working arrangements upon completion of relevant onboarding and training, you will have access to:

• Two free nights’ accommodation;
• A generous discount on personal travel to our parks;
• A friends and family discount;
• Above entitlement leave;
• Parental leave gap payment;
• Salary sacrifice and novated lease options;
• Excellent wellbeing initiatives including Employee Assistance Program, annual flu vaccinations and Personal Plus Leave (which includes Birthday Leave);
• Activities and events that foster a sense of connection and belonging such as annual off-site conference and weekly One Team meetings; and
• A comprehensive education and development program.

What Next?

Keen to further explore the opportunity to become a Reflections Holiday Parks team member? We would love to get to know you!

Select ‘Apply Now’ to share your resume and a one-page cover letter describing how you meet our needs and we will be in touch.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.