Assistant Venue Manager | In Room Dining | InterContinental Sydney | Full time

$75,000 + super + Benefits

InterContinental Sydney | Inspire Incredible

InterContinental Sydney welcomes you to the height of luxury, where heritage wonder and contemporary flair meet. Set in the heart of Circular Quay, with panoramic views of Sydney Harbour Bridge and the Opera House, our hotel is a celebrated icon of timeless elegance.

Housed in the beautifully restored Treasury Building of 1851, the hotel features 509 guest rooms, including 28 luxury suites, award-winning dining venues, and the prestigious Club InterContinental Lounge – a complete five-star experience awaits.

Our In Room Dining team is responsible for delivering luxury experiences in the most personal of spaces – our guests’ rooms and suites. From indulgent breakfasts to late-night bites and celebratory amenity deliveries, this service is one of the most memorable touchpoints in a guest’s stay.

Your Day to Day

We are seeking an experienced Assistant Venue Manager to lead the In Room Dining team and oversee the 24-hour operation. In this role, you will take full ownership of the team’s performance, guest satisfaction, and daily service execution — with mentorship and support from the Conservatory Venue Manager and Director of Food & Beverage.

You’ll be responsible for:

• Leading the In Room Dining team with confidence and care, fostering a culture of luxury service and personal accountability
• Overseeing all operational metrics including delivery times, guest feedback, amenity service, and guestroom experience standards including anticipatory service.
• Coaching team members on service delivery, Forbes standards, and upselling techniques
• Managing the execution and presentation of amenities and VIP experiences
• Maintaining order flow, team productivity, rostering, and stock control
• Collaborating with the kitchen, front office, and housekeeping to ensure smooth daily operations
• Addressing guest concerns promptly and professionally, maintaining the highest level of care and discretion

This is a hands-on leadership role ideal for someone looking to take the next step in their F&B career, with direct ownership of a department and support from senior leaders invested in your development.

What We Offer

• $75,000 + superannuation
• Birthday leave, enhanced parental leave, and wellbeing days
• Career development and progression within IHG’s global network of 6,300+ hotels
• Access to IHG’s generous employee benefits platform including hotel, dining, and retail discounts
• A positive and inclusive team culture where your contribution matters
• A rare opportunity to shape the guestroom dining experience in one of Sydney’s most prestigious hotels

Don't meet every single requirement but believe you’d be a great fit?
We’d still love to hear from you. Hit Apply and start your journey with InterContinental Sydney — let’s #GoFurtherTogether.