About Us

The Local Guys is an award-winning and rapidly expanding national franchise network, delivering expert services in Electrical Test & Tag, Pest Control, and Cleaning across Australia and New Zealand. Our National Support Centre, based in the heart of Adelaide’s CBD, plays a central role in the onboarding of new Franchise Partners, support of our existing network, and the ongoing development of strong client relationships.

We are currently experiencing an exciting period of growth and are looking for a dedicated, capable, and professional Franchise Administration Assistant to join our Support Centre team. This role is key to ensuring our Franchise Partners receive the operational support they need to thrive.

Why Join The Local Guys?

As a family-built franchise, we treat every team member and Franchise Partner as part of the family. We value strong relationships, great personalities, and a healthy balance between professionalism and fun.

When you work with us, you can expect:

A close-knit, supportive team in a dynamic, fast-paced environment

A bonus personal day off every month, in addition to standard leave

Your birthday off — because celebrations matter!

A centrally located office on King William Street, with a gym in the building and excellent public transport access

About the Role

This is a full-time, office-based role (Monday to Friday, 9:00am – 5:00pm) supporting our Franchising team. The position requires someone with a professional demeanour, exceptional administrative skills, and the ability to manage competing priorities calmly and confidently.

You will be interacting daily with our Franchise Partners — many of whom are from trade-based backgrounds or long-term operators who value direct, efficient communication. A thick skin, confident communication style, and ability to handle feedback constructively are essential.

This is not a front desk or reception role. It’s a highly valued internal support position, perfect for someone who can stay composed, take initiative, and follow through.

Key Responsibilities

Answering and directing inbound phone calls and emails from Franchise Partners and clients

Managing calendars and scheduling meetings or appointments

Coordinating and maintaining documentation for Franchise Partner compliance and clearances

Assisting with the onboarding administration for new Franchise Partners

Supporting general administrative tasks and contributing to cross-functional projects as required

What We’re Looking For

Demonstrated ability to communicate clearly, calmly, and professionally — especially when managing complaints or challenging conversations

A confident, mature phone manner and high-level written communication skills

Excellent organisational and time-management capabilities

High attention to detail and strong task follow-through

Technologically confident — proficient in Microsoft Office (Word, Excel, Outlook)

Ability to build rapport and maintain positive relationships across the business

A proactive, “can-do” attitude and willingness to learn

Resilience and emotional maturity — this role requires someone who can take feedback in stride and thrive under pressure

Full working rights in Australia

Additional Requirements

A current Police Clearance (or willingness to obtain one)

At The Local Guys, people matter.

We believe that by supporting our team first, success naturally follows. We’re looking for someone who values being part of something bigger than just a job — someone who’s committed, reliable, and ready to grow with us.

Ready to join a team where your presence makes a difference?
Submit your application today and let us know why you're the right fit for our franchise family.